Profound Platform Specialist / SaaS/Application Support

Description

Summary: Seeking an experienced professional for technical and operational support of enterprise SaaS platforms, focusing on integrations, data analysis, and issue resolution. Highlights: 1. Provide technical and operational support for enterprise SaaS platforms 2. Troubleshoot integrations, data synchronization, and system interfaces 3. Investigate and resolve application and integration issues Overview: Expleo is a trusted partner for your innovation journey. As a global engineering, technology and consulting service provider, we are ideally positioned to help you achieve your ambitions and future\-proof your business. With a smart blend of bold thinking and reliable execution, we’re able to fast\-track innovation through each step of your value chain. We are strategically positioned to build value, with global footprint across 30 countries. We are as global and local as you need us to be, with strong best\-in\-class pan\-European technological centres and unique best\-shoring capabilities. We leverage a network of high value\-adding affiliates in consulting and industrial excellence, and leading partners across multiple sectors to provide you with the most comprehensive services and solutions in an ever\-changing environment. Responsibilities: * 5\+ years of professional experience in SaaS / Application Support or a similar enterprise technology environment * Provide technical and operational support for enterprise SaaS platforms * Hands\-on experience with Profound Platform * Experience with Salesforce CRM integrations * Troubleshoot integrations, data synchronisation and system interfaces * Experience with APIs and API troubleshooting * Perform data analysis and validation, identifying inconsistencies and anomalies * Create and maintain reports, dashboards and analytics * Manage user access and operational support * Investigate and resolve application and integration issues * Work closely with technical teams, business users and vendors to troubleshoot and resolve incidents * Proven experience supporting enterprise\-level platforms and business\-critical applications What do I need before I apply: * The opportunity is remote but the candidate must already be living in PT.