Summary: This role involves managing client files with rigor and a strong sense of service, focusing on customer satisfaction in claims management. Highlights: 1. Manage client files with rigor and a strong sense of service 2. Contribute to insured and insurer client satisfaction 3. Work in a human-sized team environment Do you enjoy helping others and feeling that your actions make an impact, while possessing a strong service orientation? Our commitment to best supporting our insurer clients and enhancing insured customers’ satisfaction in the context of their claims leads us to seek new talent. No prospecting, no sales: you will manage client files with rigor and service orientation. **Could this be you?** As part of our business expansion, we are seeking to recruit three **Assistant CRC (H/F)**. **Location: Braga (Portugal)** **Contract: 1-year renewable fixed-term contract (CDD)** **Working hours: Monday to Friday – 7:30 AM to 4:30 PM** * **Remuneration: €14,300 gross / 14 months** * **Fluency in French, both spoken and written (reading, writing, communication)** **Your role** You handle incoming and outgoing calls related to claims follow-up. Your mission is to contribute to insured customers’ and insurer clients’ satisfaction by providing clear, effective, and appropriate responses. **Your responsibilities** * Handle between **50 and 60 calls per day** (incoming and outgoing) * Attach documents to claims files * Depending on the request type and our internal processes: * Respond or propose an appropriate solution * Log the call in management tools * Redirect to the appropriate contact person if necessary **Your profile** * Education: **High school diploma up to vocational qualification (Bac to Bac+2)** * Experience: **Minimum one prior experience in a call center; telephone platform or customer relationship roles** * You enjoy teamwork within a human-scale environment **Required skills and qualities** * Interpersonal skills, service orientation, and active listening * Team spirit, positive attitude, and curiosity * Adaptability, stress management, and ability to handle conflict situations * Rigor and autonomy * Proficiency in telephony tools, CRM, and management software * Strong oral and written communication skills * Knowledge of insurance customer relationship processes (an asset) **Benefits:** * Hybrid work model, up to 3 days of remote work possible * Fixed working hours: 8:00 AM – 4:30 PM * Working days: Monday to Friday * Meal vouchers * Monthly bonuses If you are looking for a new challenge, do not hesitate to apply. Job type: Full-time Compensation: €14,300.00 per year Benefits: * Meal card/voucher Work location: Hybrid remote work in Braga
João Santos
Indeed · HR
João Santos
Indeed · HR
