Russian Speaking Customer Advisor

Description

Summary: Join a diverse team as a Russian-speaking Customer Support Specialist to ensure a safe and welcoming online environment for a global social media platform. Highlights: 1. Support a globally recognized social media platform 2. Work in a modern office with a multicultural team 3. Opportunities for internal career progression **Please Note:** This position is exclusively open to candidates currently residing in Portugal. The company cannot provide visa sponsorship or international relocation assistance under any circumstances. **Position Summary** -------------------- Are you ready to advance your career in Lisbon's thriving business hub? We are currently seeking enthusiastic Russian\-speaking Customer Support Specialists to support a globally recognized social media platform. In this position, you will act as a vital point of contact for the platform's international user base, working alongside a diverse team to ensure an online environment that is safe, welcoming, and seamless. **Primary Responsibilities** ---------------------------- In this role, you will be responsible for safeguarding the platform's community and assisting users worldwide through the following tasks: * **Customer Support:** Handle incoming requests from Russian\-speaking users via email and real\-time chat, resolving issues related to account access, profile safety, and app functionalities. * **Troubleshooting:** Identify technical glitches, system bugs, and user errors, providing straightforward solutions to resolve issues efficiently. * **Policy Enforcement:** Maintain a positive online atmosphere by educating users on community guidelines and flagging any violations of platform policies. * **Performance Goals:** Meet daily productivity and quality targets by delivering empathetic, high\-quality service. **Qualifications \& Profile** ----------------------------- We welcome applicants from various professional backgrounds. If you bring the motivation, our extensive onboarding program will teach you everything you need to know. ### **Key Requirements** * **Language Proficiency:** Native or bilingual mastery of Russian, complemented by professional fluency in English (minimum B2 level) for internal communications and training modules. * **Right to Work:** Must hold a valid Portuguese Residence Permit (*Título de Residência*), EU Citizenship, or a valid Refugee Card. * **Work History:** Previous experience in hospitality, guest services, or customer care is a plus, but not a requirement. * **Flexibility:** Readiness to work a rotating roster within a fast\-paced environment. **Schedule \& Total Compensation** ---------------------------------- * **Gross Compensation:** €1,237 per month (based on a 12\-month pay structure). * **Time Commitment:** 40 hours per week, spread across 5 working days. * **Daily Schedule:** 8 hours of work per day, plus an additional 1\-hour break for lunch. * **Shift Hours:** Rotational schedules operating Monday through Sunday, scheduled between 07:00 AM and 12:00 AM (Midnight). **Perks \& Benefits** --------------------- * **Career Growth:** We prioritize internal mobility; many of our entry\-level agents progress into roles such as Quality Assurance, Team Coaching, and Management. * **Health Coverage:** Comprehensive private health insurance and dedicated wellness programs. * **Office Environment:** Work from a modern, premium office space alongside a multicultural team of individuals from over 50 nationalities. * **Social \& Lifestyle Incentives:** Free local language classes, organized company surfing trips, sports clubs, and regular team gatherings. * **Stability:** Enjoy a reliable income and long\-term job security with a major global technology enterprise.