French Speaking Customer Advisor

Description

Summary: Join a dynamic fintech team as a French-speaking customer advisor, guiding users through digital finance, performing technical diagnostics, and ensuring security. Highlights: 1. Opportunity to work in the thriving fintech industry 2. No prior financial background required, with complete professional training 3. Focus on communication skills, analytical thinking, and a proactive attitude Step into a dynamic career in the thriving fintech industry! We are actively hiring motivated **French\-Speaking Customer Advisors** to join our team in Lisbon, Portugal, representing a global giant in digital payment solutions. In this role, you will be the go\-to support specialist for French\-speaking users managing their online financial accounts. If you possess strong communication skills, an analytical mind, and a desire to live in one of Europe's most vibrant capitals, this opportunity is for you. **Key Responsibilities \& Daily Operations** -------------------------------------------- As a Customer Advisor, your daily impact reaches far beyond standard customer service. You will guide clients through the digital finance ecosystem, ensuring their transactions remain seamless and highly secure. * **Multichannel Help:** Address inbound inquiries via phone and live chat, delivering clear and helpful guidance on system navigation. * **Technical Diagnostics:** Help users set up profiles, verify transfer statuses, and resolve technical platform glitches. * **Security \& Fraud Mitigation:** Closely monitor user activity to detect suspicious behavior, preventing fraud and keeping digital assets safe. * **Internal Collaboration:** Partner with a multicultural team, utilizing your English language skills to align on organizational objectives and project updates. * **Service Optimization:** Document user feedback accurately to help our product teams continuously refine and improve the application. **Who We Are Looking For: Requirements \& Profile** --------------------------------------------------- We prioritize your attitude, communication skills, and work ethic over industry\-specific experience. **No prior financial background is required**, as we provide complete, professional training to ensure your success. ### **Minimum Requirements:** * **Language Skills:** Native or near\-native fluency in written and spoken French, alongside a solid B2 level of English for corporate communications and training. * **Positive Attitude:** A welcoming, proactive personality with an authentic desire to help others and master new skills. * **Digital Literacy:** High comfort level utilizing diverse software programs and multitasking across multiple screens simultaneously. * **Flexibility:** Readiness to work fully on\-site at our Lisbon hub and adapt to a 24/7 rotating shift schedule (inclusive of nights and weekends). **Salary, Allowances \& Benefits** ---------------------------------- We provide a transparent and reliable compensation structure designed to afford a comfortable standard of living in Portugal: * **Fixed Salary:** A base salary of €930 gross per month, issued 14 times per year (fully incorporating the mandatory local summer and Christmas bonus payouts). * **Attendance Bonus:** An extra €65 gross monthly incentive for maintaining punctual and dependable attendance. * **Daily Meal Money:** €7\.63 per operational day, distributed directly via a corporate food card. * **Future Growth:** Clear internal promotion pathways into advanced corporate roles, including Team Leader, Quality Analyst, or Corporate Trainer. **Complete International Relocation Support** --------------------------------------------- For candidates moving to Portugal from abroad, we provide a seamless, worry\-free relocation package: * **Free Corporate Housing:** Move directly into a private room within a fully managed, shared company apartment—with all rent and monthly utilities entirely covered. * **Travel Costs:** Full reimbursement for your flight to Lisbon, accompanied by a direct airport pickup upon arrival. * **Paperwork Support:** Dedicated, hands\-on assistance handling local bureaucracy, including obtaining your Portuguese tax number (NIF), social security, and health registration. **The Lisbon Lifestyle** ------------------------ Lisbon offers an unparalleled quality of life, blending historic charm, exceptional cuisine, and beautiful sunny weather. In your free time, you can surf at world\-class local beaches, dive into a legendary nightlife scene, or relax at a riverside café. It is the perfect destination for a rewarding professional fresh start. ### **How to Apply** Ready to launch your fintech career in beautiful Portugal? Click **Apply Now** to submit your current CV (**must be written in English**).