**Customer Service Representative (German \+ English)** **Location:** Lisbon, Portugal **Start Date:** 8 January 2026 **Work Model:** On\-site **Contract Type:** CDD – 6 months **About the Role** We are looking for a motivated **Customer Service Representative** who is fluent in **German and English** to join our team in Lisbon. If you enjoy helping customers, solving problems, and working in a dynamic environment, this is a great opportunity to start or grow your international career. **Work Schedule** **Monday to Friday (including bank holidays):** * 07:30 AM – 08:00 PM (Rotational shifts) **Days Off:** Weekends only **Compensation \& Bonuses** * **Base Salary:** 1100€ × 14 months * **Performance Bonus:** 100€ × 12 months * **Complexity Bonus:** 100€ × 11 months **Key Responsibilities** * Provide excellent customer service in German and English * Support customers via email, chat, or phone * Handle inquiries, resolve issues, and ensure customer satisfaction * Follow company guidelines and maintain high\-quality service standards * Collaborate with team members and share feedback for improvement **Requirements** * Fluency in **German (C1\-C2\)** and **English (B2\+)** * Strong communication and problem\-solving skills * Customer\-oriented mindset with attention to detail * Ability to work onsite in Lisbon * EU citizenship or valid **work authorization** in Portugal **Why Join Us?** * Work in the beautiful, sunny city of **Lisbon** * Join an international, supportive, and friendly team * Opportunity to build your customer service career * Stable schedule with **weekends off** * Competitive salary package with performance bonuses **How to Apply** Send your CV to **ayesha.nisar@cbtalents.org** with the subject line: **"Customer Service German \+ English – Lisbon"** We look forward to meeting you! Job Type: Full\-time Pay: 1,100\.00€ \- 1,500\.00€ per month