#### **Store: Bragança** #### **Your day-to-day** * Ensure excellent customer service at any touchpoint; * Receive SPV customers, opening repair processes and spare parts requests, while being familiar with Saveo procedures and tools; * Manage the store’s CRM independently, providing appropriate solutions for each customer situation and contacting relevant store departments when necessary; * Independently and effectively manage customer waiting situations, handling conflicts with customers to ensure their full satisfaction; * Process payments and returns, strictly complying with cash and safe procedures, applying and taking responsibility for security protocols; * Inform, train, and support Resident Customers in making autonomous payments (Self-Service Checkouts or Website); * Support Sales in arranging financing. #### **Who we’re looking for** * Completed secondary education (12th grade); * 1–2 years of professional experience; * Good user-level computer skills; * Customer-oriented mindset and sensitivity to customer needs; * Strong interpersonal and teamwork skills; * Ability to cope with stress; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 days of annual leave; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of all decisions and live by a Human First culture, where every employee is a leader with opportunities to grow.