Technical Support and Installation Technician (m/f)

Description

Job Summary: We are seeking a Technical Support and Installation Technician to install, configure, maintain, and repair computer equipment, and provide technical support to customers. Key Highlights: 1. Opportunity for professional growth within a demanding team 2. Integration into an experienced team and a solid company with an excellent working environment 3. Development of interactive experiences and Digital Signage projects ### **Job Posting Information** Opening Date 04\-07\-2025 Job Type Full time Industry Technology Work Experience 1\-3 years City Braga District/Municipality Braga Country Portugal Postal Code 4710\-167 ### **About Us** EDIGMA is a Portuguese technology company, a leader in developing interactive experiences and Digital Signage projects, as well as hardware, software, and interactive systems development, headquartered in Braga. With over 16 years of experience, we have delivered reference projects across retail, corporate, tourism, culture, brand activation, and events for both public and private sectors. ### **Job Description** We are seeking a **Technical Support and Installation Technician**, with experience and capability to: \- Install hardware and software, configure, maintain, and repair computer equipment \- Install projects at client sites \- Prepare documentation and reports \- Provide customer support via telephone, e\-mail, and in person, recording interaction history and updating the ticket management platform according to established procedures \- Monitor and manage requests via the ticketing platform \- Identify improvements in procedures and applications \- Comply with quality management system standards ### **Requirements** * Academic background in **Information Technologies** or related fields * Experience in customer service and technical support * Solid knowledge of hardware and software * Ability to handle tools and equipment safely and effectively * Fluency in English (a strong asset) * Valid driver's license * Availability for national and international travel ### **Benefits** \- On\-site work regime at our headquarters in Braga, Portugal \- Competitive compensation and benefits package, commensurate with demonstrated experience \- Opportunity for professional growth within a demanding team and in an industry undergoing constant evolution \- Integration into an experienced team within a solid company offering an excellent working environment \- Health Insurance Plan \- Free electric vehicle charging at company facilities \- Birthday leave — because celebration matters!