Receptionist

Description

Job Summary: We are seeking a dedicated and organized Receptionist to ensure professional and welcoming service, delivering an enjoyable experience to guests. Key Highlights: 1. Professional and welcoming guest service 2. Efficient management of check-ins, check-outs, and reservations 3. Opportunity in a dynamic environment focused on excellence We are looking for a dedicated and organized Receptionist to join our team. As the first point of contact with our guests, you will play an essential role in ensuring professional and welcoming service, providing a pleasant experience from arrival to departure. Responsibilities: \- Greet and assist guests in a courteous and professional manner. \- Perform check-ins and check-outs efficiently. \- Answer phone calls, respond to e-mails, and provide information about the hotel and its services. \- Manage reservations and update the hotel property management system (PMS). \- Manage online booking platforms such as Booking.com and Expedia, ensuring timely updates of rates, promotions, and availability to prevent overbookings. \- Issue invoices, process payments, and ensure accurate verification of guest and supplier accounts. \- Resolve guest requests and issues promptly and empathetically. \- Coordinate with other departments to ensure excellence in service delivery. \- Verify that guest rooms and common areas meet the hotel’s excellence standards, reporting any required improvements. \- Maintain a tidy and presentable front desk. Qualifications and Competencies: \- Excellent verbal and written communication skills. \- Fluency in Portuguese and English (additional languages are an asset). \- Familiarity with hotel property management systems (PMS) and online booking platforms. \- Strong organizational skills and attention to detail. \- Ability to multitask effectively while maintaining a calm and organized environment. \- Proactive attitude and commitment to excellence in service. If you seek an opportunity to work in a dynamic environment and be part of a team dedicated to excellence in guest service, apply now! Employment Type: Full-time Work Location: On-site