Rotating Front Desk Agent

Description

Job Summary: Wyndham Grand Algarve is seeking a Rotating Front Desk Agent to ensure outstanding guest reception and a memorable guest experience while performing diverse Front Office duties. Key Highlights: 1. Outstanding guest reception and memorable guest experience 2. Flexibility to work across various shifts, including night shifts 3. Unwavering commitment to the luxury standards of the Wyndham Grand brand Wyndham Grand Algarve, a 5-star hotel located in Quinta do Lago, is currently recruiting a Rotating Front Desk Agent to join its Front Office team. **Job Description:** The successful candidate will be responsible for delivering exceptional guest reception and ensuring a memorable experience from arrival through departure. The role involves performing various front desk tasks, including check-ins and check-outs, handling personalized guest requests, supporting reservation management and billing, as well as collaborating with other departments. This position requires flexibility to work across various shifts—including the night shift—adaptability to multiple Front Office functions, and an unwavering commitment to the luxury standards of the Wyndham Grand Algarve brand. **Key Responsibilities:** · Professionally and warmly welcome guests, ensuring personalized service. · Efficiently process check-ins and check-outs, ensuring accurate data entry and system updates. · Promptly respond to guest requests and inquiries, exceeding expectations and effectively resolving any issues. · Uphold the luxury hospitality standards and internal procedures of Wyndham Grand Algarve. · Manage and process payments, ensuring billing accuracy and compliance with financial procedures. · Coordinate with other departments to ensure a seamless and distinctive guest experience. · Perform night shifts while adhering to audit procedures. · Demonstrate proactivity and anticipation of guest needs, suggesting additional services where appropriate. **Desired Profile:** · Education in Hospitality, Tourism or related fields (preferred). · Minimum 2 years’ experience in similar roles within 5-star hotels. · Excellent personal presentation and communication skills. · Strong attention to detail and commitment to luxury hospitality standards. · Team-oriented mindset and ability to adapt to varying shifts and work rhythms. · Fluency in English (mandatory); knowledge of additional languages is an asset. · Familiarity with hotel property management systems (PMS/Host). **BENEFITS:** * Sales incentives * Complimentary access to the hotel gym * An additional day off on your birthday * Extra Mile Team Member (Employee of the Month) * Gift voucher for newborn babies * Complimentary access to the hotel’s Kids Club for employees’ children * Special rates on hotel services * Special accommodation rates at Wyndham Group hotels * Access to discounts with hotel partners * Staff parties and events Interested candidates should submit their application, including CV and cover letter, to careers@wyndhamgrandalgarve.com, indicating "Rotating Front Desk Agent" in the subject line. Job Type: Full-time Language: * English (Required) * Português (Required) Location: * Faro, Distrito de Faro (Required) Work Location: In person