Indeed
Customer Care - French Speaker Based in Lisbon
Summary:
This role is for a proactive and independent individual passionate about sustainable mobility, focused on resolving customer issues and contributing to a fast-growing, high-energy environment.
Highlights:
1. Accelerate sustainable mobility and shape the future of EV charging
2. Freedom, ownership, and responsibility to experiment and scale ideas
3. Thrive in a fast-growing, high-energy environment solving complex puzzles
Charging your car should feel as natural as charging your phone. That's the future we're building: a network of EV chargers where life happens. We don't just install chargers. We **accelerate sustainable mobility.** We **ob****sess over partnerships.** We **grow** **relentlessly**:our network, our partners, ourselves. If you're here, you're probably not looking for "just a job." Neither are we. We're driven by impact, and always looking for people who thrive on turning bold ideas into reality. If that sounds like you, you'll feel at home here. **We're looking for people who** see challenges as puzzles, not problems, thrive in fast\-growing, high\-energy environments, want to shape the future of mobility, not just watch it unfold. At Powerdot, you'll get **freedom**, **ownership**, and **responsibility**. The space to experiment. The chance to scale your ideas. And a team that's always pushing the edge of what's possible.
**Don't stop reading, the best part's coming up**
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* **Type:** Individual Contributor
* **Languages:** English, Spanish and French **mandatory**
* **Location:** Lisbon, Amoreiras Square
* **Compensation:**
+ **Salary Range:** 17,010€
+ **Bonus:** Yes.
+ **Equity:** Yes.
+ **Benefits:** Health insurance, gym membership, annual offsite, english training, free office snack, special discounts to charge your car, meal allowance and extra coverflex benefits
+ **Contract Type:** Permanent
**How You'll Shape Our Story:**
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* Resolve a high volume of customer contacts through various support channels which may include inbound, outbound calls and emails
* Investigate case details to determine the root cause of issues and troubleshooting steps
* Monitor our chargers network of chargers to identify issues Investigate case details to determine the root cause of issues
* Learn and master multiple applications and resources including contact management systems and knowledge bases
* Communicate quickly and effectively to internal and external stakeholders
* Triage and escalate urgent issues in order to drive them to resolution
* Complete thorough documentation and notation on customer contacts and trends
* Provide feedback to management teams regarding processes and trends
**This Is About You, Not Us :**
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* Has previous experience in customer support, high proactive and independent entrepreneurial spirit, combined with an enormous capacity of problem\-solving, decision making and leadership. The Candidate must be used to working in a fast\-paced and ambitious environment
* **Is fluent in both oral and written French, Spanish and Portuguese** in order to be able to prepare business documents and conduct meetings in these languages.
* Has empathy – the candidate has a deep understanding of the user experience and the ability to resolve customer support requests in thoughtful and creative ways
* Has strong written and verbal communication skills – the candidate is an effective communicator and listener, and you adapt easily to varied communication methods
* Has an interest and enthusiasm in the area of electric mobility and, although not fundamental, experiences in the area or in a related area are highly valued
* Is based in **Lisbon** or willing/looking to relocate to Lisbon and is available to **work rotating shifts**.
**The Kind of Energy We're Looking For:**
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* We're not into titles, egos, or corporate buzzwords. We're into people who make things happen.
* You lead and listen. Whether you're steering the ship or rowing alongside the crew, you bring others with you and keep communication wide open.
* You own your stuff. You don't wait for instructions: you see an opportunity, grab it, and make it better than anyone expected.
* You've got a green heartbeat. Sustainability isn't just cool, it's core. You care about doing work that leaves the world a little better than you found it.
You balance hustle with humanity. You love the buzz of in\-person teamwork, but you also know when to recharge (pun totally intended * ).
* You grow on purpose. You're hungry to learn, to stretch, and to build something meaningful, not just rack up LinkedIn bullet points.
**How you'll be Powered up?**
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* Private health insurance coverage
* Gym membership to help you stay active
* + Flexible working hours: you own your time
* Annual offsite where we celebrate the year's achievements and spend quality time together (this year we went to Algarve, Portugal!)
* Regular team\-building events with your local teammates
* English Training as English is our language used to connect with all markets and teams
* Free office snacks and unlimited coffee \& Meal allowance for every worked day
* + ️Special discounts for charging your electric vehicle
**Our Promise To You**
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The best solutions come from different voices. We're building a culture where inclusion, respect, and equal opportunity aren't policies they're lived every day. At Powerdot, everyone has the space to speak up, challenge the status quo, and make a difference. At Powerdot, your voice powers the future, literally.

PV49+C7 Lisbon, Portugal
€ 17,010/year