Vila Nova de Cerveira developers-programmers Job Listings

C# Developer with Project Management Experience64314326500737120

Indeed

C# Developer with Project Management Experience

Novanetworks is **strengthening its development team** and is looking for an experienced and autonomous C\# developer with a solid background in project management. We are seeking a professional capable of leading technical initiatives and contributing to the success of innovative projects. **Responsibilities:** * Design, develop, and maintain applications using C\#. * Manage software projects, ensuring on\-time delivery and alignment with defined requirements. * Collaborate closely with cross\-functional teams in an agile environment. * Plan, execute, and monitor development processes. * Contribute to the definition of technical practices and standards within the team. **Requirements:** * Solid experience in C\# development and the .NET ecosystem. * Proven track record in software project management. * Ability to work independently and take full ownership of tasks and outcomes. * Strong communication, organizational, and technical leadership skills. * Good knowledge of English (required); knowledge of French is a plus. **What We Offer:** * A professional and collaborative work environment focused on innovation. * Hybrid work model: remote work with regular presence at the office in Esposende. * Opportunities for professional development and career progression. * Competitive salary, aligned with experience and role responsibilities. **Location:** Hybrid (remote work \+ regular on\-site presence in Esposende, Portugal) **How to Apply:** Send your CV to \[admin@novanetworks.tech] **Email subject:** *C\# Developer* Join us and help grow a team dedicated to delivering high\-quality, innovative technology solutions. Tipo de oferta: Período Integral, Integral/Full\-time Benefícios: * Trabalho remoto

R. Barão de Esposende 6, 4740-236 Esposende, Portugal

Negotiable Salary

SAP HR Payroll Senior Expert64137091387267121

Indeed

SAP HR Payroll Senior Expert

**Job Title: SAP HR Payroll Senior Expert** **Location: Braga/Coimbra, Portugal** **Work Regime: Full\-time \& Hybrid (1x office per week)** **Overview / Summary:** We are looking for a SAP HR Payroll Expert to join our team! **Responsibilities and Tasks:** * Manage payroll activities, including time reporting, input preparation, and payroll output verification; * Ensure accurate and timely salary payments; * Support internal and external payroll\-related audits; * Execute internal controls and salary review processes; * Handle employee inquiries and escalations regarding payroll matters; * Monitor monthly payroll performance, risks, and issues, implementing mitigation actions; * Prepare and deliver reports to cross\-functional teams and leadership; * Actively contribute to process improvement initiatives; * Take responsibility for own deliverables, support team decisions, and provide problem\-solving input; * Provide status updates and respond to questions in internal meetings and, when applicable, in client interactions with management\-level stakeholders. ### **Benefits** **Important**: * Our company does not sponsor work visas or work permits. All applicants must have the legal right to work in the country where the position is based. Only candidates who meet the required qualifications and match the profile requested by our clients will be contacted. * **\#VisionaryFuture \- Build the future, join our living ecosystem!**

R. da Ramoa 12, 4700-855, Portugal

Negotiable Salary

Capa Excellence Manager (m/f/d)64089093528961122

Indeed

Capa Excellence Manager (m/f/d)

**Capa Excellence Manager (m/f/d)** =================================== Location: Viana do Castelo, PT, 4900\-568 Onsite / Hybrid / Remote: Remote (\> 50% remote) *ENERCON has been one of the technology leaders in the wind power sector for 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.* **Capa Excellence Manager (m/f/d)** =================================== *Innovative ideas are the hallmark of our successes and move us on. We are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. You and your engagement can make a contribution to shape the future of renewable energies.* **Your tasks:** --------------- * Act as a subject matter expert in blade manufacturing processes, with deep knowledge of composite materials and chemical processes; * Lead product development activities and manage supplier audits, ensuring compliance with technical and quality standards; * Identify and resolve product quality issues using 8D and Six Sigma methodologies; * Execute deliverables in line with APQP4Wind and PPAP requirements during development phase gates; * Analyze and report quality data using SAP and Power BI, preparing monthly dashboards and insights; * Facilitate and moderate operational\-level meetings, ensuring alignment, conflict resolution, and escalation management; * Drive quality improvement initiatives across internal factories and external vendors with a strong ownership mindset; * Collaborate effectively within a matrix organization, including Global Quality Engineering (GQE) and cross\-functional teams; * Demonstrate a proactive, open\-minded approach to problem\-solving and performance enhancement. **Your qualifications:** ------------------------ * Master or Degree in Mechanical or Chemical Engineering; * Minimum of 5 \-10 years of experience in blade manufacturing process and quality management; * Hands on experience in composites and blade manufacturing technology; * knowledge on problem solving methods like 8D,Lean Six sigma and on product development process like APQP,PPAP; * Intercultural and Cross\-functional experience will be an added advantage; * Excellent communication in English language (written and spoken) other languages will be added advantage; * Effective coordination \& project management skills. **Your benefits** ----------------- * Hybrid work system; * Private health insurance; * Extra days’ vacation; * Network of partners with discounts for employees; * Possibility to grow professionally and have international career **Contact** Upendra Singh UPENDRA.SINGH@ENERCONINDIA.IN

P5P6+JC Viana do Castelo, Portugal

Negotiable Salary

Full Stack PHP Developer64089057666177123

Indeed

Full Stack PHP Developer

Are you passionate about software development? Do you want to create custom, innovative, and challenging projects in an excellent work environment? If you're looking for a team that puts people first, join the Gobox Team! About us: For over 12 years, Gobox has loved challenges and has as its main goal solving problems and creating the best customized solutions for any business model. We are located in the center of V. N. de Famalicão (Braga), where in an excellent working environment we "roll up our sleeves", plan, develop, and test our solutions for clients from various countries. If you have: * Solid knowledge and experience in PHP development, version 8\.1 or higher * Solid knowledge and experience in HTML5, CSS3, and JavaScript. * Experience with databases: MySQL / MariaDB or others; * Solid knowledge of development using the MVC framework; * Knowledge in Python (a preferential factor); * Critical thinking and problem\-solving skills. If you want: * Excellent work environment and mutual support; * To be part of a young and dynamic team; * Salary according to demonstrated expertise; * Health insurance; * To be involved in innovative projects and develop something different every day; * To enhance your potential. Apply now by sending your CV to \ (ref. "A202509ITJ\-Full Stack PHP Developer"). And come be part of the GOBOX Team! You can find the original advertisement published at: https://www.itjobs.pt/oferta/504677/full\-stack\-php\-developer

Tv. do Salgueiro 4, 4900-323 Viana do Castelo, Portugal

Negotiable Salary

CRM Deployment Specialist64088799078913124

Indeed

CRM Deployment Specialist

**Position Snapshot** Location: Lisbon/Braga (Portugal) Company: Nestlé Business Services (NBS) Full\-time/Hybrid mode Fluent in English **About us** **Nestlé Business Services (NBS)** is at the heart of the **Nestlé Group.** We provide Supply Chain, Financial, HR, Digital \& Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally\-savvy, with an entrepreneurial mindset, and who can flourish in a fast\-paced, dynamic environment. **If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!** **At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any specific needs, count on us to adapt your position.** **Position Summary** The NBS Integrated Marketing Services (IMS) is looking for a **CRM Deployment Specialist** to provide a good customer experience for all Nestlé's clients by deploying the campaigns of the brands and work on different communication channels. **A day in the life of...** * Work with the Nestlé’s brands to create email, push notification and SMS campaigns based on previously defined strategy * HTML creation based on templates including revising, and making changes/corrections when necessary * Implement database segmentation on email marketing tool * Design customer journeys according to the guidelines provided by the brands * Create A/B tests in order to improve engagement and therefore, deliverability * Monitorization of campaigns and creation of KPI reports * Ensure campaigns’ deliverability using email marketing best practices and analyzing KPI’s * Build effective relationship with internal and external international stakeholders **What will make you successful** * Bachelor or master’s degree in Marketing, Digital Marketing, Communication Design, Design \& Multimedia, Information Management or similar * Experience with any tool of Email Marketing (eg. MailChimp, RDStation, E\-Goi, Adobe Campaign, Salesforce Marketing Cloud, Eloqua, Klavyio) * Knowledge of HTML or CSS * Proficiency in English (spoken and written) * Ability to quickly learn new technologies and working methods * Good analytical skills * Knowledge on Marketing Automation/Creation of customer journeys (is a plus) * Passion for the Digital Marketing field **What we offer** Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work\-life balance. Joining us will bring you: * Development of expertise in Nestlé’s Shared Services Business * Immersion in a culturally diverse team * Local and international exposure * Flexible working environment * Engagement and wellbeing activities * Competitive salary and annual bonus according to your performance * Meal allowance card * Flex Benefits \- at NBS you can choose what benefits are more suitable for you * Make part of the Nestlé Club and get discount in several partners * Free coffee (and good coffee) at the office * Shop with special discounts for employees * Company equipment according to professional needs * Medical support available at the office (in Lisbon) * E\-learning courses and training program to get you where you aim to be * Career progression and possibilities for international career

HJQ8+9G Adaúfe, Portugal

Negotiable Salary

Global Disposition Employee63823054603267125

Indeed

Global Disposition Employee

**Global Disposition Employee** =============================== Location: Viana do Castelo, PT, 4925 – 432 Maia, Norte, PT, 4470\-116 Onsite / Hybrid / Remote: Remote (\> 50% remote) **Your Responsibilities:** * Manual entry of supplier order confirmations into SAP based on received documents; * Verification of order confirmation details, including: * + Comparison with the original purchase order; + Documentation of discrepancies and escalation to the purchasing department if needed; + Updating order status in SAP; + Archiving order confirmations according to internal guidelines. **Your Qualifications:** * Secondary school certificate or equivalent; * High attention to detail in data entry; * Reliability in following standard procedures; * Ability to handle repetitive tasks with consistency; * Good knowledge of IT tools, including Microsoft Office and SAP (preferably MM module or similar); * Good command of English; German is a plus. **Your Benefits:** * Extra vacation days; * Private health insurance; * Network of partners offering employee discounts.

Q65X+XW Nogueira, Portugal

Negotiable Salary

Indeed

Senior Developer

Founded in 2001, Proactive is a company active throughout the French-speaking part of Switzerland. It specializes in the development of custom software and applications. Proactive has over 50 employees who are committed every day to improving user experience in the fields of healthcare, administration, and banking. Senior Developer \- Viana do Castelo \| Portugal We are looking for an experienced and meticulous developer to join our team in Viana do Castelo. **Your responsibilities** * Technical analysis: Review project specifications and technical architecture * Web development: Develop robust, innovative, and scalable web solutions (Backend \& Frontend) * Testing and quality: Ensure solutions perfectly match the "user stories" defined by the BA * Agile collaboration: Work as a team, respect priorities and the company's "best practices" **Required experience** * Backend development (5\+ years): Java (Spring Boot) or Groovy (Grails) * Frontend development (3\+ years): Angular or equivalent * Databases (5\+ years): Oracle, PostgreSQL, MySQL or MSSQL * API design (3\+ years): REST, SOAP, GraphQL, Swagger * Development tools: Proficiency with Git and IDEs such as IntelliJ **Your education** * Bachelor's or master's degree in Computer Science or related field * Solid foundation in object-oriented programming, UML diagrams, and design patterns * Professional English (minimum B2 level) * Bonus: Knowledge of French **Geographic criteria** * Residence within 45 minutes of Viana do Castelo **What we offer** * **Attractive salary above average**, adjusted to experience and skills * Opportunity to work on high-impact international projects * Dynamic team and stimulating professional environment **Start date**: As soon as possible **Work location**: Viana do Castelo

Tv. do Salgueiro 4, 4900-323 Viana do Castelo, Portugal

Negotiable Salary

Cloud Solutions Architect63823049549313127

Indeed

Cloud Solutions Architect

Core Services Senior Lisboa, Braga, Viana do Castelo A Cloud Solutions Architect is part of the Core Services team and is responsible for developing solutions for Customer Experience across all project lifecycle phases. Main Responsibilities A Cloud Solutions Architect develops cloud solutions using Azure PaaS services, covering all phases of the project lifecycle, from requirements understanding to implementation and technical management. Participate in the architecture of software solutions based on Microsoft frameworks; Design, develop, and test software following established standards using agile software development and project management methodologies (Scrum over DevOps or Jira); Work with .NET 6, always designing for the next available framework; Develop and deliver solutions using microservices-based architectures; Produce high-quality code using industry guidelines and best practices; Document code changes, packages, and perform unit and integration tests, ensuring the quality of all deliverables; Collaborate with the rest of the development team, focusing on delivering projects within established deadlines; Evaluate requirements for new features or improvements to existing ones, identifying impacts on existing applications, APIs, and operating systems; Stay updated with the latest technologies and trends, providing suggestions/recommendations enabling technological innovation; Work with Azure PaaS Services such as App Services, Containers, Functions, etc. **Stacks:** C\#, .NET Core, Azure, SQL Server Requirements Academic Background Bachelor's or Master's degree in Information Technology Management and/or Computer Science. Technical Experience More than 5 years of experience with .NET technologies, such as .NET Core, Web API, and C\#. OOP and Design Patterns In-depth knowledge of Object-Oriented Programming principles and solid understanding of application design principles and patterns. Azure Cloud Experience Professional experience in developing and delivering solutions using Azure Cloud and microservices-based architectures. CI/CD Best Practices Experience applying CI/CD best practices with tools such as Git, Jira, GitLab, and Jenkins, ensuring efficiency and quality throughout the development cycle. SQL Server Development Professional experience with SQL Server, including database management and optimization. **Nice-to-have:** Shell scripting knowledge; Knowledge of Java or Python programming; Familiarity with Eclipse, Maven, Jenkins, GIT, JIRA, or equivalent tools.

Tv. do Salgueiro 4, 4900-323 Viana do Castelo, Portugal

Negotiable Salary

Indeed

Data Engineer

Data Engineering Mid\-level Lisboa, Braga, Viana do Castelo Complex problems require the right expertise! One of the biggest challenges today is the proper storage and processing of data considering these three domains (3Vs): Volume, Velocity, and Variety. At Xpand IT, the Data Engineering team develops and implements software architectures and solutions that handle the capture, ingestion, storage, and management of critical data from large information clusters where the 3Vs are always present. We leverage a set of advanced frameworks such as Spark, Kafka, Hive/Impala, Azure Data Services, or MongoDB, using Java and Scala as programming languages to interact with these frameworks. Main Responsibilities As a Data Engineer, it is essential to work closely with Platform Engineers to develop software solutions, applying best practices in terms of design and architecture of large\-scale distributed systems. The main responsibilities involve ensuring the performance and scalability of software interacting with backend Big Data systems, contributing to maintaining the overall system performance. **Key daily responsibilities:** Implement solutions in distributed architectures where performance in processing large volumes of data is crucial Design and develop robust and scalable software solutions regardless of the amount of data to be processed Implement best practices and design patterns for Big Data solutions in the software produced Analyze complex problems requiring efficient solutions to manipulate large amounts of information Develop models and organization of data structures that optimize "search" and "storage" operations in large\-scale distributed systems Design and develop communication APIs between backend Big Data systems and external systems through standard communication protocols **Stacks:** Python, Java/Scala, Spark, Kafka/Confluent, MongoDB, Databricks Requirements Academic Background Bachelor's and/or Master's degree in Computer Science, Information Systems, or related field. Experience with Java/Scala Experience with Java\-based technologies (JBoss, Spring, Spring MVC, Hibernate) and defining communication interfaces using standards such as XML, JSON, SOAP. Design Patterns Experience implementing design patterns in advanced software solutions (multi\-threaded, multi\-process, multi\-cloud). Databases Experience with relational and non\-relational databases (SQL, MySQL, NoSQL, Hadoop, MongoDB). Development Tools Extensive experience using tools such as Eclipse, Maven, Jenkins, GIT, JIRA, or equivalents. Languages Proficiency in English, both spoken and written. **Nice to have:** Knowledge or experience using distributed computing/storage frameworks such as Apache Spark, Kafka, or native cloud solutions like Databricks, EMR, or DataProc; Team player and problem\-solving skills.

Tv. do Salgueiro 4, 4900-323 Viana do Castelo, Portugal

Negotiable Salary

Indeed

Mobile Developer

Customer Facing Apps Senior Lisboa, Braga, Viana do Castelo A Senior Mobile Developer, part of the Customer Facing Apps team, has the primary responsibility of developing and maintaining high-quality mobile applications, thereby influencing our customers' Customer Experience. Main Responsibilities A Senior Mobile Developer in the Microsoft & Mobile Development team is responsible for developing and maintaining high-quality mobile applications using technologies such as Kotlin, Swift, Xamarin, or Flutter. Actively participate in defining mobile software solution architectures, contributing your experience and knowledge to ensure application scalability and robustness; Demonstrate ability to design and produce high-quality code by following established guidelines, promoting best practices, as well as Agile or Scrum methodologies for development and project management; Clearly document code changes, packages, and perform unit and integration testing, ensuring the quality of all deliverables; Create synergies and collaborate with the development team, ensuring project delivery within established deadlines and guaranteeing technical excellence; Evaluate requirements for new features and improvements, identifying impacts on existing applications, APIs, and operating systems, proposing robust, efficient, and innovative solutions; Stay up to date with the latest technologies and trends, providing suggestions/recommendations that enable technological innovation. **Stacks:** C#, Swift, Flutter Requirements Technical Knowledge Strong technical knowledge of mobile technologies such as Kotlin, Swift, Xamarin, and Flutter. Software Development Experience Proven experience across all phases of the software development lifecycle, including analysis, design, development, testing, and support. Proficiency in Agile Methodologies Knowledge and practical application of Agile and Scrum methodologies for development and project management. Complex Problem-Solving Skills Ability to independently solve complex technical problems and effectively collaborate with the team. Testing Capability Ability to write and execute unit and integration test cases, ensuring deliverable quality. Experience with CI/CD Tools Experience with CI/CD tools and industry best practices, such as Git, Jira, GitLab, and Jenkins. **Nice-to-have:** Experience in development using MVC Web APIs; Experience in applying CI/CD best practices using leading industry tools and standards (e.g., Git, Jira, GitLab, Jenkins); Technical leadership of solutions; Team management.

Tv. do Salgueiro 4, 4900-323 Viana do Castelo, Portugal

Negotiable Salary

Indeed

Full Stack Developer

Core services, Customer Facing Apps Mid\-level Lisboa, Braga, Viana do Castelo Accelerate your career as a Full Stack Developer at Xpand IT, developing end\-to\-end web solutions with Java and JavaScript for maximum efficiency. Key responsibilities Analyze and define application requirements and translate them into technical services; Use/suggest modern programming languages to create user\-friendly web interfaces; Design and create mockups and develop high\-quality prototypes; Optimize applications for maximum performance and ensure compatibility across different browsers and devices; Create reusable API libraries for future use; Work in multidisciplinary teams including backend developers and web designers; Design and develop backend application services using best practices and design patterns; Recommend solutions by comparing pros and cons of alternative development strategies; Integrate application modules through API/service development; Ensure proper performance, security and scalability of implemented backend services; Ensure unit/integration tests are properly updated and accurate, guaranteeing the integrity of the continuous integration mechanism. **Stacks:** JavaScript; Java; Angular; React, Spring Requirements Academic background Bachelor's or Master's degree in Computer Science, Information Systems or related field. Professional experience Over 3 years of experience as a Developer in technologies based on JavaScript, HTML5, CSS3 and Java. Technical knowledge Experience with frontend frameworks such as React or Angular, and backend frameworks such as Spring. Software development Experience implementing advanced software solutions, including REST APIs and database management systems such as MS SQL Server, MySQL or PostgreSQL. Development tools Familiarity with tools such as Eclipse, Maven, Jenkins, GIT, JIRA or equivalent. Languages Fluency in English, both spoken and written. **Bonus points:** Shell scripting knowledge; Knowledge of Java or Python programming; Experience with Eclipse, Maven, Jenkins, GIT, JIRA or equivalent tools.

Tv. do Salgueiro 4, 4900-323 Viana do Castelo, Portugal

Negotiable Salary

Indeed

Java Engineer

Core Services Senior Lisboa, Braga, Viana do Castelo A Java Engineer is part of the Customer Experience team and should play a crucial role in creating web solutions aligned with our vision. Main Responsibilities Play a key role in gathering and defining requirements with client architecture and systems teams; Participate in technical and functional analysis during design and architectural phases of application solution projects; Develop application solutions for web systems such as APIs and Services based on Java and Spring technologies and different database management tools such as PostgreSQL and MongoDB; Apply software design and architecture standards such as client/server, service-oriented, microservices, and others; Apply implementation standards such as SOLID and best practices including abstraction, reuse, and composition; Ensure delivered code meets functional needs in a resilient and scalable manner, complying with the highest enterprise quality standards; Actively participate in the design and evolution of APIs and integrations; Participate in planning, development, and integration of infrastructure and DevOps components; Collaborate with the team and provide insights to solve challenging problems; Ensure development testing (functional and/or unit tests), as well as perform code reviews with team members; Support less experienced team members with technical issues. **Stacks:** Java, Spring, PostgreSQL, MongoDB Requirements Academic Qualifications Bachelor's or Master's degree in Computer Engineering, Information Systems, or Computer Science. Web Solution Development Professional experience in developing web client, server, and/or microservices solutions, with specialization in Java or other Object-Oriented Programming languages. Programming Best Practices Understanding of programming best practices, including SOLID principles, RESTful, and knowledge of JSON, XML, REST, SOAP, and HTTP. Dependency and Database Management Knowledge of Maven or Gradle for dependency management, and experience with at least one SQL and/or NoSQL database technology. DevOps and Cloud Knowledge of DevOps for building and configuring application build and deployment environments, experience with cloud technologies and the Docker/Kubernetes ecosystem. Languages Fluency in English, both spoken and written. **Bonus Points:** Experience with Linux platform; Knowledge or experience with AWS, Google Cloud, or Azure cloud services; Experience with identity management technologies such as Keycloak, AD, or Firebase; **Knowledge of messaging technologies:** RabbitMQ, Kafka, or similar.

Tv. do Salgueiro 4, 4900-323 Viana do Castelo, Portugal

Negotiable Salary

Consumer Data & Knowledge Specialist - Spanish Speaker638226749975051212

Indeed

Consumer Data & Knowledge Specialist - Spanish Speaker

**Position Snapshot** Location: Lisbon/Braga (Portugal) Company: Nestlé Business Services (NBS) Full\-time Hybrid **About us** Nestlé Business Services (NBS) is at the heart of the **Nestlé Group**. We provide Supply Chain, Financial, HR, Digital \& Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally\-savvy, with an entrepreneurial mindset, and who can flourish in a fast\-paced, dynamic environment. **If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!** **Position Summary** The primary objective of the **Consumer Engagement Data Quality Specialist** is to execute and continuously enhance the data quality process. This role is crucial in ensuring the highest quality of data collected from consumer interactions by implementing robust data quality practices, conducting regular reviews, and taking corrective actions. The specialist will also focus on organizing data effectively for reporting purposes and extracting valuable insights from consumer feedback. Additionally, this position involves analyzing and critiquing the knowledge base to ensure it remains current and optimized, thereby supporting agents in a manner that enhances their performance. Ultimately, the specialist will contribute to achieving data accuracy that reflects the genuine words and sentiments expressed by consumers, fostering a deeper understanding of consumer needs and preferences. **A day in the life of...** * Focus on reviewing and correcting classification errors in the Salesforce tool and to ensure accurate data. * Maintain and update the Knowledge Base and reviewing regularly the articles in the Knowledge Base to ensure that we are complying with the annual Knowledge Base review plan. * Partners with key stakeholders across the organization on data quality rules and works proactively to improve and simplify processes or rules and increase and archive data quality scores * Conduct weekly audits of data classification to identify errors and communicate them to agents, ensuring timely corrections are made. * Monitor and maintain records of error rates by agent and by topic to develop targeted action plans, addressing issues either individually or across the team. * Recommend the most appropriate classification for each contact reason based on the calibration performed, ensuring alignment with best practices. * Serve as the expert on the NGC3 platform and the market knowledge base, preparing the system for the implementation of artificial intelligence. * Regularly review and update the knowledge base to ensure accuracy and relevance, incorporating the latest information and consumer feedback. * Suggest and implement process improvements while actively participating in projects led by the Zone to enhance overall efficiency. * Review and validate training materials from the perspective of classifications to ensure accuracy and effectiveness in knowledge transfer. **What will make you successful** * Fluent in Spanish and English. Portuguese is a plus. * Experience in Consumer Engagement Services and/or Salesforce Tools * Experienced in training or coaching teams * Strong writing and communication skills * High analytical skills and insightful * Continuous improvement Mindset and attention to detail * Capacity to engage in collaborative work * Ability to demonstrate a high degree of energy, passion and strong focus on consumer satisfaction **What we offer** Here at NBS Lisbon we care about our Talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work\-life balance. Joining NBS Lisbon will bring you: * Development of expertise in Nestlé’s Shared Services Business * Immersion in a culturally diverse team * Local and International Exposure * Flexible working environment * Engagement and wellbeing activities * Competitive salary and annual bonus according to your performance * Meal Card * Flex Benefits \- At NBS Lisbon you can chose what benefit is more suitable to you * Make part of the Nestlé Club and get discount in several partners * Free coffee (and good coffee) * Company laptop and other equipment according to professional needs * Medical Support available at the Office * Free Shuttle * E\-learning courses and training program to get you where you aim to be * Career progression and possibilities for International Career

HJQ8+9G Adaúfe, Portugal

Negotiable Salary