Customer Support Process Manager

Description

Job Summary: We are seeking a Customer Support Process Manager to manage and optimize the customer relationship—from project implementation through to post-sales support. Key Highlights: 1. Real and visible impact on operations and customer satisfaction. 2. Opportunity to manage cross-functional processes and implement improvements. 3. Contribute to changing how people participate in society. **Customer Support Process Manager** At WireMaze, our Customer Success team is at the forefront of everything we do. We are looking for someone to manage the processes and platforms supporting the entire customer relationship—from implementation project kick-off through to day-to-day post-sales support. This is a cross-functional role: you will accompany implementations, lead new customer onboarding, manage back-office and product operations, and ensure seamless coordination across teams, systems, and customers. **Key Responsibilities** * Manage implementation projects, timelines, and customer communication; * Lead onboarding and promote user autonomy; * Ensure platform operations and data quality; * Coordinate support requests with internal teams until resolution; * Analyze metrics, document processes, and propose improvements. **Essential Requirements** * Relevant experience in operations, implementation, customer success, or project management; * Ability to organize and simultaneously manage multiple tasks; * Strong verbal and written communication skills; * Autonomy, sense of responsibility, and customer orientation; * Comfort with digital platforms; * Valid driver's license. **Nice-to-Have** * Experience in software, SaaS, or technology; * Experience working with public administration; * Knowledge of CRM, ticketing, or ERP systems; * Relevant higher education degree. **We Value** * Curiosity and eagerness to learn; * Passion for the work performed; * Problem-solving orientation; * Collaborative spirit, resilience, and good sense of humor; * Strategic, customer/user-centric approach; * Strong attention to detail; * Commitment to continuous learning. **Why This Role?** This is a position for those who want real and visible impact. You will be the person ensuring that what we sell is effectively delivered, adopted, and valued by the customer—and that the underlying operations run smoothly. **What We Offer?** * Hybrid work arrangement; * Health insurance; * Meal allowance paid via card; * Internal workshops for personal development; * Access to AI platforms; * Access to mental health app; * Annual bonuses; * Regular team-building activities; * Great Places to Work® certified company; * Career growth opportunities. **Want to Do Something Unique?** Join an outstanding team on a mission to transform how people engage with society—and how communities interact with public administration. Become an integral part of this change. More than managing processes and customers, you’ll help transform lives toward a more active and evolved society! Compensation: €1,200.00 – €1,400.00 per month Benefits: * Meal card/ticket Selection Questions: * Are you available to work at our offices in Maia? * How many years of professional experience do you have? Work Location: Hybrid remote work in Maia