Job Summary: We are seeking a highly qualified Receptionist to welcome passengers, manage registrations, and provide essential information onboard luxury ships. Key Highlights: 1. Opportunity to work in an exclusive setting with international tourists 2. Professional development prospects and career advancement 3. Training in high-quality service standards **Company Description** At **DouroAzul**, we believe every journey is much more than just a cruise — it’s an unforgettable experience. Since 1993, we have sailed with the mission of showcasing the charm of the Douro River to the world, combining comfort, sophistication, and hospitality that make Portugal truly unforgettable. With **12 luxury ships** and a passionate team dedicated to excellence, we offer our guests a unique way to experience the Douro — amid breathtaking landscapes, authentic flavors, and the vibrant culture of the region. We have been recognized as **Europe’s Leading River Cruise Company** by the *World Travel Awards* for multiple years — a proud achievement reflecting our teams’ commitment and talent. Joining DouroAzul means embarking on a professional adventure where the river inspires, people matter, and every day presents an opportunity to make a difference. **Job Description** We are looking for a highly qualified Receptionist to join our team. In this role, the Receptionist will play a vital part in welcoming passengers onboard the ship, managing various registrations, and providing essential information requested by guests. As a Receptionist, your responsibilities will include: * Warmly welcoming passengers during check-in, creating a friendly and professional environment; * Completing necessary registrations, ensuring accuracy of information and resolving any guest questions or concerns; * Providing detailed information about the cruise itinerary, onboard services, events, and available activities; * Collaborating closely with other departments, such as Housekeeping and Food & Beverage, to meet guest needs; * Ensuring high-quality service throughout passengers’ stay, remaining available to answer questions and resolve issues; * Assisting with stock management when required, to ensure resources are available according to operational needs; * Collaborating with the reception team and other departments to guarantee an exceptional guest experience; * Keeping information systems updated, ensuring accuracy of recorded data; * Playing a key role in promoting a culture of excellence in onboard service. **Qualifications** The ideal candidate for the Receptionist position must meet the following requirements: * Proven professional experience in cruises and/or 4* or 5* hospitality; * Fluency in English and German and/or French (mandatory requirement), ensuring effective communication with international guests; * Availability to embark on the Douro River during the cruise season; * Computer skills applied to hotel reception, with emphasis on systems such as Newhotel, New Stock, and New P.O.S (preferred); * Knowledge of stock management (preferred); * Excellent communication and teamwork skills, essential for delivering efficient and welcoming reception service. **Additional Information** * Excellent opportunity to perform an attractive role in an exclusive setting involving contact with tourists from diverse nationalities; * Professional development prospects and career advancement, aligned with merit and achieved results; * Opportunity for training in high-quality service standards.
João Santos
Indeed · HR
João Santos
Indeed · HR
