Job Summary: The professional will ensure customer welcome and satisfaction, managing repair processes, payments, returns, and commercial support, acting autonomously and proactively. Key Highlights: 1. Integration into a multinational company with a focus on professional development. 2. A dynamic, collaborative work environment with a Human First culture. 3. Opportunities for growth and appreciation of diversity and creativity. #### **Store: Chaves** #### **Your day\-to\-day** * Ensure excellent customer welcome at any touchpoint; * Receive SPV customers, initiating repair processes and spare parts requests, while mastering procedures and the Saveo tool; * Manage the store's CRM, autonomously offering appropriate solutions for each customer situation and coordinating with respective store departments when necessary; * Independently and effectively manage customer waiting situations, resolving conflicts to ensure full customer satisfaction; * Process payments and returns, strictly adhering to cash and safe handling procedures and taking responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (Self-Service Cashiers or Website); * Support Commerce in arranging financing. * Inform customers about deadlines, opening hours, payments, and possible promotions or offers; #### **Who we are looking for** * Educational qualifications equivalent to completion of secondary school (12th grade); * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer orientation and sensitivity to customer needs; * Interpersonal communication skills and ability to work in a team; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a market-leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, it provides a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and live by a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
