Job Summary: Ensure an excellent guest experience by performing check-in/out procedures and managing reservations and cash handling, with a focus on customer satisfaction. Key Highlights: 1. Ensure an excellent guest experience and customer loyalty 2. Perform check-in/out, reservation management, and cash handling with precision 3. Resolve situations professionally, autonomously, and with a solution-oriented focus **We are a company:** empire lisbon hotel • Ensure an excellent guest experience at all touchpoints; • Perform check\-in, check\-out, and reservation management processes with precision and efficiency; • Ensure accurate cash handling and administrative procedures; • Resolve situations and complaints professionally, autonomously, and with a solution-oriented focus; • Actively contribute to customer satisfaction and loyalty. **Requirements**: • Experience in hotel front office or relevant education; • Proficiency in English (mandatory); • Knowledge of HOST (preferred); • Strong sense of responsibility, organization, and attention to detail; • Good communication skills and ability to manage demanding situations.
João Santos
Indeed · HR
João Santos
Indeed · HR
