French-Speaking Back-Office Advisor

Description

Summary: Join our international center of expertise in Porto as a French-Speaking Back-Office Manager, ensuring the quality of our written communications and handling complex administrative files with rigor and precision. Highlights: 1. Stimulating, structured, and multicultural environment 2. Career development in a dynamic metropolitan area 3. Exceptional quality of life and work-life balance **Position Title:** French-Speaking Back-Office Manager **Location:** Porto, Portugal **Work Format:** On-site, with potential evolution toward a hybrid model (on-site / remote work) **Position Overview and Lifestyle Context** Located in the heart of the beautiful coastal city of Porto, our internationally oriented center of expertise is seeking to strengthen its teams. We are actively looking for a French-Speaking Back-Office Manager with fluent command of French, eager to contribute within a stimulating, structured, and multicultural environment. In this role, you will ensure the quality, rigor, and fluency of our written communications addressed to French-speaking clients. If you stand out for impeccable writing skills, strong analytical ability, and the desire to build your career in a dynamic metropolitan area offering an exceptional quality of life, this opportunity is right for you. **Mandatory Eligibility Criterion:** This position is exclusively open to candidates already residing in Portugal. No financial support related to relocation, housing, or transportation will be provided by the company. **Main Responsibilities and Duties** * **Communication Channels:** Exclusive handling of written correspondence flows (management of incoming emails and interactive chat-based support). * **Processing and Compliance:** In-depth analysis of complex administrative files; meticulous verification of supporting documents against regulatory requirements; rigorous updating of French-language databases. * **Work Organization Model:** Initial on-site start at our offices in Porto, with progressive access to a hybrid work arrangement (on-site / remote), subject to operational needs and project performance. **Required Profile and Skills** * **Language Proficiency:** Bilingual or fluent written French (C1/C2 level mandatory) to produce clear, polished, and professional responses. Intermediate/operational English (minimum B2 level) is also required for using our internal platforms. * **IT Skills:** Ability to simultaneously operate multiple CRM software systems, databases, and messaging interfaces. * **Analytical Mindset and Precision:** Keen attention to detail and methodological rigor to quickly identify anomalies or incompleteness in processed files. * **Interpersonal Skills:** Diplomacy, writing fluency, professional maturity, and strong client orientation to address complex requests tactfully and calmly. **Working Hours Schedule** * **Monday to Friday:** Regular office hours, primarily between 09:00 and 18:00. * **Saturday Coverage:** Occasional presence according to a team rotation system (time slot from 10:00 to 20:00). * **Days Off:** Sundays are mandatory non-working days. Each worked Saturday entitles you to one compensatory day off during the week. **Compensation and Benefits** * **Fixed Salary (Level L2):** €1,120 gross per month (paid over 14 months). * **Welcome Bonus:** Guaranteed monthly net bonus of €100 for the first six months following your hiring. * **Attendance Bonus:** Monthly allowance of €25 rewarding consistent attendance. * **Meal Vouchers:** Meal allowance equivalent to approximately €126 net per month (paid as a direct payroll supplement). * **Estimated Total Monthly Income:** Approximately €1,371 gross per month (combining base salary and regular bonuses, excluding prorated 13th and 14th-month payments). * **Additional Benefits:** Comprehensive private health insurance effective from your start date, preferential rates with partner brands, and discounts on sports subscriptions. **Why Choose Porto?** Working in Porto means embracing an enjoyable lifestyle marked by proximity to the ocean, the banks of the Douro River, a rich historical heritage, and a vibrant cultural scene. The city combines the charm of a major European metropolis with a competitive cost of living, enabling advantageous purchasing power and ideal work-life balance. **How to Apply?** Do you already reside in Portugal and does this opportunity match your professional aspirations? Send us your updated CV today (in French or English) to join our team!