Sales Knowledge Manager

Description

Summary: Revolut is seeking a motivated Sales Enablement Specialist to equip team members with essential knowledge, skills, and tools for outstanding customer value. Highlights: 1. Architect and scale a high-impact knowledge management framework for Sales 2. Consult with Sales Leadership to bridge critical knowledge gaps 3. Optimise information architecture for searchability and content consistency **About Revolut** People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75\+ million customers get more from their money every day. As we continue our lightning\-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000\+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution. **About the role** Our Sales team powers customer growth around the world. From prospecting to acquisition and activation, they own their market segments, solve complex problems, and help more customers discover the value of Revolut with a sharp, solution\-oriented approach. We're looking for a motivated Sales Enablement Specialist to equip team members with the knowledge, skills, and tools they need to provide outstanding value to customers. Your specific responsibilities will be tailored to your area of expertise so you can empower our sales professionals and contribute to our team's success in the best way possible. Up to shape what's next in finance? Let's get in touch. **What you'll be doing*** Architecting and scaling a high\-impact knowledge management framework that transforms how our Sales Department accesses and consumes critical information. * Managing the end\-to\-end lifecycle of the sales knowledge base to ensure that playbooks and market intelligence are discoverable, accurate, and actionable. * Enforcing global content standards and style guides to ensure consistency, accuracy, and professional 'sales\-ready' quality across all internal knowledge assets. * Facilitating low\-friction communication channels such as AI agent\-based information discovery and searchable integrations to optimise how knowledge is delivered. * Consulting with Sales Leadership and Product Strategy as a strategic partner to identify critical knowledge gaps and bridge them with high\-quality content. * Analysing content engagement metrics and search data to prove the ROI of initiatives and continuously refine the resource library. **What you'll need*** Possessing 3–5 years of professional experience in Sales Enablement, Knowledge Management, or Internal Communications within a fast\-scaling tech environment. * Experience designing scalable information architectures, specifically using taxonomies and metadata schemas to ensure intuitive navigation for large, global, cross\-functional teams. * Demonstrating advanced proficiency with Content Management Systems and a deep understanding of how to optimise information architecture for searchability. * Mastery of the English language with the ability to translate complex technical updates into persuasive, sales\-ready messaging. * Maintaining an obsessive attention to detail and a proven aptitude for systematic organisation, categorisation, and maintaining rigorous data hygiene.. * Extensive experience managing the content lifecycle, with a focus on preventing 'content debt' and strictly enforcing archiving/sunsetting protocols. * Juggling multiple high\-priority workstreams and managing complex projects without losing sight of the strategic goal. * Building trust across the organisation through a high degree of emotional intelligence and strong collaborative skills. * Experience organising knowledge with tools from the Google and Atlassian suites. **Nice to have*** Proven track record of running a Knowledge Management service supported by a matrix organisation. * Experience structuring atomic content and metadata specifically for Large Language Models (LLMs) or AI\-powered internal search discovery. * Ability to interpret search\-intent data and search\-failure reports to identify critical content gaps and prioritise the knowledge roadmap. **Compensation range*** Krakow: PLN13,600 \- PLN16,000 gross monthly\* * Poland: PLN13,600 \- PLN16,000 gross monthly\* * Other locations: Compensation will be discussed during the interview process * Final compensation will be determined based on the candidate's qualifications, skills, and previous experience *Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D\&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard\-working team.* ***Important notice for candidates:*** *Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.* * ***Only apply through official Revolut channels.*** *We don’t use any third\-party services or platforms for our recruitment.* * ***Always double\-check the emails you receive.*** *Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.* ***We won't ask for payment or personal financial information during the hiring process.*** *If anyone does ask you for this, it’s a scam. Report it immediately.* *By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's* *Candidate Privacy Notice* Notice: This is a remote position based in Portugal.