Recovery Manager - French Speaker

Description

Summary: The Recovery Process France Manager is responsible for recovering a portfolio of receivables, in accordance with the values of the BNP Paribas Group. Highlights: 1. Responsible for recovering a portfolio of receivables 2. Act with ethics and integrity, safeguarding client interests 3. Contribute to productivity by proposing improvement initiatives Within the framework of BNP Paribas Factor France’s Domestic, Import and/or Export factoring contracts, the Recovery Process France Manager is responsible for recovering a portfolio of receivables. They report to the Recovery Process France Team Leader. The Manager must carry out their duties responsibly, in line with the BNP Paribas Group’s values and convictions — Code of Conduct\- and, in particular, the principles of Diversity and Inclusion. **Business Mission** Follow up with buyers by phone, email or other means to obtain invoice payments;\- Qualify and analyze information obtained from buyers regarding reasons for non-payment;\- Manage buyer risk by sharing information with the client (assignor);\- Know and apply vigilance rules and instructions established by Compliance and/or the client (assignor), both in terms of Financial Security and Protection of Client Interests, Market Integrity, Professional Ethics, and Banking and Tax Laws. **Your main activities are** In carrying out their duties, the Manager may be required to: * Perform follow-up actions via phone/email/other means to qualify invoices; * Handle incoming calls and letters/emails; * Update contact person records; * Monitor the assignor’s activity and analyze buyer behavior (typology) to adapt communication and make sound decisions; * Identify non-compliant services or invoicing and inform the assignor of disputes; * Forward high-risk receivables (e.g., buyers in judicial recovery or fraudulent invoices) to the client’s (assignor’s) Legal Department; * Escalate buyer/assignor complaints and assist in resolving them; * Contribute to departmental productivity by proposing improvement initiatives; * Carry out other missions and/or administrative tasks defined by the Team Leader as part of activity monitoring; * Comply with instructions from Compliance and/or clients (assignors) regarding Anti-Money Laundering, Counter-Terrorist Financing, Tax Fraud, Internal and External Corruption, Market Integrity, Banking and Tax Laws, and implement directives concerning International Financial Sanctions as well as KYC policy; * Act with ethics and integrity, in accordance with the Code of Conduct and protection of client interests. **Profile and skills to success** **Behavioural Skills** * Client-oriented * Adaptability * Results-oriented * Ability to collaborate / teamwork * Organizational skills * Rigor * Oral and written communication skills **Transversal Skills** * Analytical ability * Ability to develop others and their competencies * Ability to facilitate workshops or meetings **Technical Skills** * Recovery * Middle Office operations * Processing operations and data entry **Languages** French (mandatory)