Job Summary: Proactive and personalized service focused on solution selling and retaining the Resident Customer, with deep knowledge of LEROY MERLIN’s product and service offerings. Key Highlights: 1. Proactive and personalized customer service to foster customer loyalty. 2. Solution selling by anticipating needs and supporting customers in their selection. 3. In-depth knowledge of Leroy Merlin's products and services. #### **Store: Maia** #### **Your Day-to-Day** * Deliver proactive, personalized, and mobile service to establish a foundation of trust that ensures Resident Customer retention; * Take responsibility for solution selling to the Customer, accurately anticipating and identifying the Resident Customer’s needs, and supporting them in selecting the best solution (product + complementary items + service) to fulfill those needs; * Possess in-depth knowledge of the product range within my department and its complementary offerings, thereby conveying confidence and professionalism to the Resident Customer; * Know, propose, and sell the various services offered by LEROY MERLIN in my store—and their benefits—including delivery, installation, Home Card, maintenance, financing, energy certification, roof rails, tool rental, and van rental, among others; * Participate in preparing and implementing OPCOMs, new collections, POGs, podiums, and tops, contributing to the creation of attractive commercial spaces in close coordination with the Store Logistics team; * Contribute to maintaining high stock quality in my department by ensuring necessary action plans are implemented to address AVS, non-performing items, overstock, and visual stockouts, while ensuring smooth communication with the Store Logistics team; * Follow up on quotations, ensuring contact with the Customer. #### **Who We’re Looking For** * Educational qualifications equivalent to 12th grade or a Technical Professional Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial spirit; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Integration into a multinational company offering a competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate successfully hired; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
