Job Summary: Customer service professional responsible for managing repair processes, payments, and returns, ensuring customer satisfaction with proactivity and organization. Key Highlights: 1. Commitment to total customer satisfaction 2. Dynamic and collaborative work environment 3. Human-First culture, valuing employee growth #### **Store: Maia** #### **Your day-to-day responsibilities** * Ensure excellent customer welcome at any touchpoint; * Receive SPV customers, initiating repair processes and spare parts requests, while mastering procedures and the Saveo tool; * Manage the store's CRM independently, offering appropriate solutions based on each customer’s situation and coordinating with respective store departments when necessary; * Independently and effectively manage customer waiting situations, resolving conflicts with customers to ensure their total satisfaction; * Monitor goods inflow and outflow across different areas and implement anti-theft procedures; * Process payments and returns, strictly adhering to cash and safe handling procedures, and assuming full responsibility for security protocols; * Inform, train, and support Resident Customers in autonomous payment (Self-Service Checkouts or Website); #### **Who we are looking for** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Good user-level computer skills; * Customer-oriented mindset and empathy toward customer needs; * Interpersonal communication skills and ability to work in a team; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What we offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for company and role integration; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About us** Leroy Merlin is a leading company in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of all decisions and live by a Human-First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
