Customer Service Representative-Italian Speaker

Description

Summary: Respond to customer inquiries and assist with business travel arrangements, resolving issues and maintaining high satisfaction in a fast-paced environment. Highlights: 1. Opportunity to work with a leading global travel & tourism brand 2. Professional growth opportunities within the BPO industry 3. Collaborative and supportive work environment ● Respond to customer inquiries via phone, email, and chat channels ● Assist customers with booking, modifying, and cancelling business travel arrangements ● Resolve customer issues and complaints efficiently, escalating complex cases when required ● Provide accurate information regarding travel services, destinations, booking policies, and platform functionality ● Maintain and update customer records within CRM systems ● Collaborate with internal teams to ensure a seamless customer experience ● Collect customer feedback and report insights to support service improvements ● Ensure high levels of customer satisfaction while meeting quality and productivity targets. **REQUIREMENTS:** ● Minimum 2 years of customer service experience, preferably within the travel industry ● Excellent verbal and written communication skills ● Strong problem\-solving and customer service abilities ● Ability to work in a fast\-paced, customer\-focused environment ● Adaptability and flexibility to changing business needs ● Good computer literacy and ability to work with CRM systems ● Experience in business travel, travel management, tourism, hospitality, or related sectors ● Experience handling bookings, reservations, or travel\-related customer inquiries ● Familiarity with travel booking platforms or travel management systems. **OFFER:** ● Opportunity to work with a leading global travel \& tourism brand ● Professional growth opportunities within the BPO industry ● Collaborative and supportive work environment ● Access to exclusive travel perks and discounts ● And many more Job Type: Full\-time Application Question(s): * Availability for 1st interview (with the client) * Languages spoken (if relevant and fluent only) * current/actual location * Eligibility to work in location given (EU Passport/Residency card, etc.) * Any upcoming holidays booked (within the next 3 months) * notice period (specify timeframe) * salary expectations * Salary budget for this role is €1,000 is this okay by you? Work Location: In person