Summary: Join an international services platform in Porto as a Rigorous Back Office Collaborator, specializing in written customer relations and analysis of complex files. Highlights: 1. Exclusive management of written digital channels (zero telephone calls) 2. In-depth analysis of complex files and compliance verification 3. Excellent written French expression and technological autonomy This opportunity is addressed **exclusively to candidates already residing in the region**. The company does not offer any relocation package, housing assistance, or coverage of costs related to geographical mobility. ### **Mission Description** Do you speak and write French with absolute fluency? Are you eager to give new momentum to your professional journey in the heart of a vibrant European coastal city renowned for its dynamism and appeal? Our international services platform in Porto is recruiting a **Rigorous Back Office Collaborator**. What makes this role truly distinctive? **No voice-based interactions (zero telephone calls).** You will work exclusively on written digital channels. As a written customer relationship expert, you will ensure high-quality support, combining technical accuracy with empathetic listening. * **Channels used:** Full management of written communications (email responses and Live Chat moderation). * **Core responsibilities:** In-depth analysis of complex files, administrative document compliance verification, and French-language database management. * **Work arrangements:** On-site position located in Porto. Work is conducted on-site, with potential transition to a hybrid model (partial remote work) depending on the assigned project. ### **Salary Package & Corporate Benefits** Because the rigor and commitment of our collaborators are key to our success, we offer transparent and motivating financial conditions: * **Base fixed salary (L2 scale):** €1,120 gross per month (paid over 14 months). * **Guaranteed onboarding bonus:** €100 per month (productivity bonus automatically paid each month throughout your first semester). * **Attendance bonus:** €25 per month to reward your on-site attendance. * **Meal allowance:** Approximately €126 per month (amount credited directly in cash onto your payslip). * **Social benefits:** Premium private health insurance from day one, negotiated gym access rates, and exclusive discounts with partner retailers. **Estimated total monthly income:** Approximately **€1,371 gross** (cumulative regular bonuses, excluding deferred 13th and 14th-month payments). ### **Work Schedule & Rest Time** To ensure excellent visibility over your schedule and respect your personal balance, rosters follow a predictable rotation: * **Monday to Friday:** Fixed administrative hours, from 09:00 to 18:00. * **Saturday:** Rotating shifts scheduled between 10:00 and 20:00. * **Weekly rest:** Sunday is a fixed and guaranteed day off. If you work on Saturday, a second mandatory recovery day is scheduled during the week. ### **Required Profile: Skills & Soft Skills** * **Language level:** Excellent written French (C1/C2 level mandatory) to ensure error-free communication. Professional-level English (minimum B2) is required to navigate our IT tools. * **Technological fluency:** Ability to simultaneously operate multiple customer management software (CRM) and manage several live text conversations concurrently. * **Analytical mindset:** Strong observational skills (the famed “eagle eye”) to instantly detect even the smallest anomalies or data entry errors. * **Soft skills:** A polished, diplomatic, and constructive writing style—essential for calmly handling complaints and satisfying users. ### **Discover Porto: Your Future Living Environment** Working within the Porto metropolitan area offers an exceptional daily experience. Known for its majestic bridges, UNESCO-listed historic districts, and the scenic beauty of the Douro River, the city captivates with its quality of life. Moreover, its very affordable cost of living—compared to other major European metropolises—is a real advantage for optimizing your purchasing power. ### **Ready to Join Us?** Do you recognize yourself in this description and already reside in Portugal? Launch your career by sending us your updated CV today (written in French or English)!
João Santos
Indeed · HR
João Santos
Indeed · HR
