Job Summary: Join our Client Solutions Hub in Porto as a Back Office Technician, interacting exclusively in writing via chat and email to deliver smooth and reliable solutions. Key Highlights: 1. 100% text-based management (emails & instant messaging) 2. Handling of specific requests and follow-up of administrative files 3. Excellent written French expression (C1/C2 mandatory) **Priority Information:** Local recruitment only. Applications requiring international relocation or financial assistance for relocation will not be considered. ### **Your Future Professional Challenge** Do you master French perfectly and wish to pursue an exciting career path within a particularly attractive European coastal metropolis? Our Client Solutions Hub based in Porto is seeking an **organized Back Office Technician**. This role involves **no telephone calls whatsoever**: you interact with the community exclusively in writing, combining live chat and email management. At the heart of our customer loyalty strategy, you deliver smooth, reliable, and tailored solutions. **In summary:** * **Operational workflow:** 100% text-based management (emails \& instant messaging). * **Core responsibilities:** Handling of specific requests, updating user accounts, and follow-up of administrative files in French. * **Work environment:** Offices located in Porto (on-site or hybrid work model, depending on project guidelines). ### **Financial Components \& Social Benefits** Committed to recognizing the dedication and professionalism of our talent, we offer a fixed salary complemented by various bonuses: * **Base salary (Level L2):** €1,120 per month (calculated and paid over 14 monthly salaries per year). * **Initial performance bonus:** €100 per month (integration allowance guaranteed throughout the first semester). * **Attendance allowance:** €25 per month. * **Meal allowance:** Equivalent to approximately €126 per month (paid directly in cash). * **Corporate benefits:** Premium private health insurance, negotiated gym memberships, and exclusive discounts with our partner brands. * **Estimated Gross Monthly Income:** Approximately **€1,371** (this calculation excludes the deferred payment of the 13th and 14th months). ### **Work Schedule Organization** To best balance service performance and your personal needs, the schedule follows a rotating system: * **Weekdays (Monday to Friday):** Fixed hours from 09:00 to 18:00\. * **Weekend (Saturday):** Variable shifts scheduled within the 10:00–20:00 time frame\. * **Days off:** Sunday is always non-working; if you worked Saturday, you receive one weekday recovery day. ### **Candidate Profile (Required Qualifications)** * **Language profile:** Excellent written French (C1/C2 mandatory), complemented by operational English proficiency (minimum B2 for technical environments). * **IT agility:** Ability to navigate CRM interfaces effortlessly and manage multiple concurrent text-based chat windows. * **Attention to detail:** Sharp analytical mindset—you immediately detect even the slightest anomalies or incorrect data. * **Writing skills:** A polished, courteous, and constructive writing style—even when handling complex or sensitive cases. ### **Why Choose Porto?** Working here means embracing an exceptional quality of life, renowned for its historic landmarks, riverside setting, and relaxed lifestyle. Beyond its rich cultural environment, the metropolitan area offers a notably affordable cost of living compared to other Western European capitals—ideal for maximizing your daily purchasing power. ### **Does this position match your expectations?** Don’t wait—join this professional adventure now! Submit your application by sending us your updated CV (written in French or English).
João Santos
Indeed · HR
João Santos
Indeed · HR
