Summary: This role involves ensuring user satisfaction by resolving requests meticulously and warmly, exclusively through written digital communication. Highlights: 1. Exclusive digital and textual communication (emails & chat) 2. Focus on meticulous resolution and user satisfaction 3. Processing support files and administrative flows in French **Mandatory Note:** This recruitment targets only individuals already residing locally. No budget is allocated for housing assistance or geographical relocation. ### **Role Overview** Do you possess impeccable written French language skills and wish to advance your career within a major European seaside metropolis? Our international organization based in Porto is seeking an organized and rigorous **Operational Back Office Collaborator**. This is a role with **no telephone contact whatsoever**: you will communicate exclusively in writing, combining real-time chat and email handling. As a true guarantor of user satisfaction, you will resolve requests reactively, meticulously, and warmly. **The position in brief:** * **Communication tools:** Exclusively digital and textual exchanges (Emails & Instant Messaging). * **Core responsibilities:** Handling support cases, regulatory validation of profiles, and managing administrative workflows in French. * **Work environment:** Offices located in Porto (on-site or hybrid work model, depending on project operational directives). ### **Total Compensation & Social Benefits** Committed to rewarding punctuality and professionalism, we apply a fixed-salary policy complemented by various bonuses: * **Base salary (L2 status):** €1,120 per month (annualized salary smoothed over 14 payments). * **Performance allowance:** €100 per month (financial allowance granted during the first semester of activity). * **Attendance bonus:** €25 per month. * **Meal compensation:** Equivalent to approximately €126 per month (granted directly as monetary payment). * **Corporate perks:** Comprehensive private health insurance, negotiated gym memberships, and discounts at local businesses. * **Estimated gross monthly salary:** Approximately **€1,371** (this amount excludes deferred 13th and 14th-month payments). ### **Work Schedule & Hours** To ensure uninterrupted support while respecting your personal life, working hours follow variable shifts: * **Monday to Friday:** Fixed time slot from 09:00 to 18:00. * **Saturday:** Variable hours scheduled within the 10:00–20:00 window. * **Weekly rest:** Sunday is always free; if Saturday is worked, an additional compensatory day off is granted during the week. ### **Selection Criteria** * **Languages:** Excellent written French (C1 or C2 certification required) and intermediate professional English (minimum B2 level required). * **IT skills:** Ability to quickly adapt to CRM platforms and manage multiple concurrent text-based chat windows. * **Analytical rigor:** Constant attention to detail—you instantly detect any administrative inconsistency or discrepancy. * **Diplomacy:** Ability to maintain a measured, courteous, and solution-oriented tone—even when handling complex or contentious requests. ### **Living Experience in Porto** Relocating professionally to Porto allows you to thrive in an exceptional setting renowned for its historic city center, vibrant riverside areas, and pleasant climate. The Portuguese city offers an exceptionally high quality of daily life at moderate cost-of-living expenses compared to other Western European metropolises—a major advantage for your savings and leisure activities. ### **Does this profile match you?** Join this human and professional adventure without delay! Submit your application by sending us your updated CV (written in English or French).
João Santos
Indeed · HR
João Santos
Indeed · HR
