First-Class Waiter/Waitress

Description

Job Summary: Altis Hotels Group is seeking First-Class Waiters/Waitresses with passion for the art of excellent service to ensure outstanding service and customer satisfaction in luxurious restaurants. Key Highlights: 1. Passion for the art of excellent service in prestigious hotels 2. Excellence in service and customer satisfaction 3. Teamwork and a luxury environment Recruitment of First-Class Waiters/Waitresses – Immediate Start From classic or contemporary, sophisticated or casual, boutique or large-scale hotels, Altis Hotels Group currently manages six distinctive hotels in Lisbon, each with unique characteristics and locations: * Altis Grand Hotel (5\*) * Altis Avenida Hotel (5\*) * Altis Belém Hotel & Spa (5\*) * Altis Porto Hotel (5\*) * Altis Suites (4\*) * Altis Prime (4\*) Scope and General Objective of the Position: Luxurious Restaurant Appreciation for the art of excellent service and execution of first-class waiter/waitress duties to ensure delivery of outstanding service and customer satisfaction, aligned with the company’s strategy and procedures defined by Altis Hotels Group. Responsibilities:  Prepares table service – arranges the dining room, sets up mise-en-place, prepares utensils;  Welcomes guests, presents menu items, advises and encourages consumption;  Takes, records, and relays orders;  Performs table service;  Executes room-service orders;  Performs beverage service;  Coordinates with kitchen and related departments;  Receives and forwards customer complaints;  Issues invoices and collects payments;  Processes requisitions, replenishes beverage stock, conducts inventories;  Ensures proper maintenance, hygiene, and organization of tools and work instruments;  Promotes the hotel’s and group’s image and services among diverse customer segments;  Performs duties under functional versatility and flexible scheduling;  Applies table service techniques, as well as standards and protocols for guest reception;  Knows the menu thoroughly and can recommend wines;  Performs food preparation and plating in the dining room;  Complies with hygiene, organization, storage, and preservation rules for products required in service, as well as for equipment and work instruments;  Handles complaints;  Works collaboratively, accepts others’ ideas and integrates them;  Identifies with the company’s goals and culture;  Communicates internally (with management, supervisors, and subordinates) and externally (with customers);  Adheres to and enforces internal procedures – serving as a role model. Technical Competencies:  Ability to perform routine tasks associated with the position;  Organizational and planning skills;  Proficiency in available IT tools;  In-depth knowledge of all operations related to bar and restaurant service;  Proficiency in English. Qualifications:  Minimum education level: 12th grade (higher education qualifications are preferred);  Autonomy in performing the above-mentioned tasks; formal training in restaurant service is an advantage;  Strong orientation toward friendly and courteous customer service;  Friendliness, empathy, rigor, and attention to detail;  Ability to work effectively in a team;  Language proficiency in English. If you are interested in building a solid career within a leading national hotel group and your profile matches the above requirements, please submit your application. Join our team of excellence — "Hotels with Soul" Other contacts for CV submission: rh@altishotels.com Type of position: Temporary or Fixed-Term Employment Contract Contract duration: 8 months Compensation: €1,000.00 – €1,240.00 per month Work location: On-site