Job Summary: Professional internship in customer service at Caetano Baviera Portugal, focused on complaint management, KPI analysis, and collaboration with teams for continuous improvement. Key Highlights: 1. Practical experience in a dynamic and collaborative environment 2. Opportunity to learn from experienced professionals 3. Opportunity for professional growth and development ### **Job Posting Information** Type of Requirement **Internship**Type of Internship **Professional**Opening Date **30\-03\-2026**INR/INE Code **RHN/EP/26/4074/1**Company **Caetano Baviera Portugal**Functional Area **Internships**District/Municipality **Porto**City **Porto**Postal Code **4100\-320**Country **Portugal**Job Type **Full time**Industry **Automotive**### **Job Description** You have just entered the Caetano Baviera world. We represent three automotive brands: BMW, BMW Motorrad, and MINI. We are part of Salvador Caetano and are constantly on the move, seeking top talent. We create value in our businesses with an eye on the future, betting on innovation and continuous improvement. This could be the journey that takes you further. Join us for the pleasure of driving. **What Is It Like to Be a Customer Care Intern?** * Manage incoming customer complaints (Sales and After\-Sales) * Analyze and report KPIs related to customer satisfaction (Sales and After\-Sales) * Communicate and raise awareness among teams based on customer feedback (Sales and After\-Sales) * Identify non\-conformities, communicate them, and work with the team to determine and implement effective corrective solutions * Collaborate with other involved departments to ensure quality standards are met **What Do We Value?** * Interest in quality and customer support * Passion for the automotive sector * Proficiency in data consultation and analysis – Excel* Ability to argue effectively, resilience, and organizational skills * Strong communication and empathy skills \- Languages: \- English required; \- French preferred **What Do We Offer?** * Practical experience and integration into a dynamic and collaborative work environment * Opportunity to learn from experienced and qualified professionals * Opportunity for professional growth and development * Ongoing training and development * Opportunity to work in a dynamic context and in a business area with market impact **At Salvador Caetano, we help people move.** At Salvador Caetano, we aim to contribute to an inclusive and representative future. We believe that diverse talent empowers our teams, creates environments conducive to innovation, and contributes to business evolution. Here, we encourage differences and include them. Regardless of age, gender, ethnicity, or religion, we promote equal opportunities and ensure integration into a culture grounded in dignity and respect for all individuals.
João Santos
Indeed · HR
João Santos
Indeed · HR
