CUSTOMS AGENT - DHL EXPRESS PORTUGAL

Description

Job Summary: The Customs Agent at DHL Express is responsible for customs clearance of shipments for import and export, ensuring compliance with formalities. Key Highlights: 1. Customs clearance of shipments for import and export 2. Preparation of customs declarations and administrative support 3. Focus on excellence and customer satisfaction **CUSTOMS AGENT** **Looking for a new challenge at DHL EXPRESS? This vacancy could be for you!** This role is part of the Customs Department at DHL Express, reporting directly to Supervision. The GTW Customs team is responsible for customs clearance of shipments transported by DHL for import and export, ensuring delivery to customers with all customs formalities fully completed, in line with its commitment to business partners, the Portuguese Tax Authority (AT), and its customers. Dynamism, perseverance, rigor, resilience, teamwork, and knowledge of customs legislation are required to clear all shipments requiring customs procedures at the Portuguese Customs Authority within the shortest possible timeframe, taking all necessary actions to achieve this and thereby guaranteeing an Excellent service to our customers. **Key Responsibilities:** * Perform daily validation of cargo manifests to ensure timely identification and tariff classification of shipments according to requirements set by national customs authorities. * Prepare customs declarations and resolve related queries. * Maintain continuous contact with customs authorities (customs agents) to resolve queries and process prepared declarations. * Analyze PPW and input data into the system; clarify queries raised by contact agents. * Timely preparation of corrections/revisions and handling of CAPs. * Provide administrative support to OPS Customs and GTW Finance colleagues whenever required. **Requirements:** * Bachelor’s degree in International Trade (preferred) * Proficiency in Portuguese and English * Knowledge of Portuguese legislation (preferred) * Familiarity with Office 365 * Customer orientation * Commitment to Excellence * Resilience and assertiveness * Focus on achieving objectives * Fluency in speech and strong argumentation skills * Active listening ability **Location:** Francisco Sá Carneiro Airport \- DHL Cargo Complex \- 4470\-995 Maia