Store Specialist

Description

Job Summary: We are seeking a Store Specialist for Nestlé in Porto, responsible for welcoming, advising, and guiding customers to ensure an experience of excellence and represent Nestlé brands. Key Highlights: 1. Join the world's largest food and beverage multinational company, Nestlé. 2. Be the face of Nestlé brands, ensuring an experience of excellence. 3. Work in an environment that values diversity and inclusion. **POSITION SUMMARY** Location: Porto, Portugal Contract Type: Fixed-term contract (12 months) Education: Completed secondary education Experience: Minimum 2 years of customer service and sales experience **THE OPPORTUNITY** Working at Nestlé means joining the world's largest food and beverage multinational company. Our purpose is “Unlocking the power of food to enhance quality of life for everyone, today and for generations to come.” To join the Nestlé Sales Store team located in Porto, we are seeking a ***Store Specialist***. In this role, you will be the face of our brands, representing Nestlé’s diverse categories and businesses to our internal and external customers—ensuring an experience of excellence. Join this team and discover Nestlé! **WHAT YOU WILL DO ...** * Welcome, advise, and guide customers on Nestlé products, ensuring an experience of excellence; * Ensure product organization, restocking, and presentation in-store; * Anticipate stock requirements and support promotional activities; * Handle customer complaints and ensure customer satisfaction; * Conduct sales and assist with online order processing; * Achieve store objectives, both qualitative and quantitative; * Follow store operational procedures, including opening, closing, and cash management; * Register and update customer data for CRM initiatives; * Comply with Quality, Food Safety, and HSST systems, adhering to legal and internal Nestlé Portugal requirements. **ARE YOU WHO WE ARE LOOKING FOR?** * Minimum 2 years’ experience in customer service, sales, and stock management; * Education in sales or customer relationship management (preferred); * English language proficiency (preferred); * Proficiency in Microsoft Office tools and billing systems; * Interest in Nestlé products; * Dynamic, empathetic, communicative profile with strong personal presentation; * Attention to detail, customer orientation, commercial objective focus, and multitasking ability; * Stress resilience and availability for rotating shifts, including weekends and holidays; * Flexibility and adaptability to different contexts and priorities; * Punctuality, discipline, ethics, and integrity. At Nestlé, diversity and inclusion are core values. We are committed to providing a workplace that respects and supports the uniqueness of every individual, adapting to their needs.