Help Desk

Description

Job Summary: We are looking for a Help Desk Technician to provide remote IT support and manage service requests in a telecommunications environment, with emphasis on quality and professional growth. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career advancement opportunities 3. Innovative culture focused on technology Milestone is seeking a colleague with prior Help Desk experience to join a client in the telecommunications sector in the Greater Porto area. **What We Value:** · Education in Information Technologies (preferred); · Previous experience in Help Desk or Service Desk roles (valued); · Basic knowledge of operating systems (Windows, ChromeOS), Active Directory (AD), Microsoft applications, networking, and end-user support; · Candidates with experience in support helpdesk lines, strong communication skills, teamwork spirit, critical thinking, and initiative are preferred; · Proactivity, resilience, focus on quality, and attention to detail; · Capacity for innovation and continuous improvement; · Availability to perform preventive maintenance, approximately 1–2 times per month; · Work location: Porto; · On-site work model. **Your Mission:** · Provide remote IT support to end users, responding to requests received via multiple channels (voice, email, ITSM, etc.); · Ensure adherence to defined procedures for logging, categorizing, troubleshooting/resolving, or escalating requests to other teams; · Document all activities and interactions in the ITSM tool during request handling; · Shift schedules between 7 a.m. and 11 p.m., 7 days a week (rotating shifts); · Possibility of teleworking during certain hours, subject to compliance with predefined service rules; · In-person training. **What You’ll Find:** * Top happiest company in Portugal, according to the Happiness Works Portugal Study 2025; * People’s Choice Award, Wellbeing Awards 2025; * One of the best companies to work for in Portugal, Human Magazine 2025; * People-centric and well-being-focused management strategy; integration into an experienced and ambitious team; * Continuous training and career advancement opportunities; * Competitive remuneration aligned with responsibilities; * Innovative culture focused on technology. If this resonates with you, please send your **CV** to **jobs.technology@milestone.pt**, quoting reference **MLSTHDP11620260707\.** "Tomorrow is made of everything we are made of and we can't wait to take you there!" Employment Type: Full-time Work Location: On-site