Job Summary: EPTA Portugal is recruiting a Technical Assistant for telephone customer service, client follow-up, invoice issuance, and technical assistance order management. Key Highlights: 1. Opportunity to train on advanced market technologies 2. Professional development and extensive training 3. Dynamic and inclusive work environment Want to build your professional career in the refrigeration field? Join our team of refrigeration professionals. At Epta, we will provide you with the opportunity to train on the most advanced market technologies. EPTA REFRIGERATION is a multinational company specializing in engineering, installation, and maintenance services for commercial and industrial refrigeration. EPTA Portugal, headquartered in Maia with branches in Lisbon and Portimão, is a leading company thanks to its long-standing partnerships with major retail brands. EPTA Portugal is recruiting for its Installations Department in Vila Nova da Telha a **Technical Assistant** to join the After-Sales team. **Responsibilities:** * Telephone customer service and client follow-up; * Invoice and credit note issuance; * Registration and forwarding of technical assistance requests; * Management of incoming service and billing emails; * Coordination with various departments to ensure efficient internal process alignment. **Requirements:** * Experience in customer service, preferably in a call center environment, and in billing processes; * Excellent communication and interpersonal skills; * Active listening ability, organizational skills, and priority management; * SAP knowledge (preferred); * Salesforce/CRM knowledge (preferred); * Proficiency in end-user computer applications; * Dynamic, proactive, and responsible profile. * Our Story **Our Story** We, at Epta Group, are a dynamic, growing international company delivering cutting-edge commercial refrigeration solutions that impact daily life — from ensuring fresh food in supermarkets to maintaining perfect cooling in your favorite café. Our global network includes manufacturing facilities, sales entities, and service organizations, all working together to deliver sustainable and innovative solutions. We support customers in their green transition and act as a fully integrated supplier — from store layout design to after-sales support. With over 10,000 employees, Epta fosters an environment of continuous development. We offer professional growth, extensive training, and the opportunity to thrive in a company where every challenge represents a chance to create value and inspire our people. Guided by our core values, we are committed to professional excellence, sustainability, and innovation across all aspects of our work. We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, marital status, or social background. At Epta, your unique perspective is what keeps us innovative and cool. Learn more about diversity and inclusion at Epta.
João Santos
Indeed · HR
João Santos
Indeed · HR
