Job Summary: YOTEL Porto is seeking a Second Receptionist to ensure a warm and professional welcome, manage check-ins/check-outs, and deliver a memorable guest stay. Key Highlights: 1. Strong customer orientation with a friendly and proactive attitude 2. Dynamic, collaborative, and supportive work environment 3. Ongoing training and opportunities for professional development **About the Company** YOTEL Porto is expanding its Front Office team by hiring a Second Receptionist. Our mission is to deliver an exceptional experience to every guest, ensuring smooth communication, attention to detail, and outstanding service. We seek dedicated individuals who share our passion for hospitality, teamwork, and creating positive experiences daily. **About the Role** The Second Receptionist’s mission is to provide a warm and professional welcome to all guests, ensure efficient check-in and check-out processes, and support all guest requests to deliver a memorable stay. As the first point of contact for guests, the Receptionist represents the brand image, consistently maintaining a courteous, efficient, and service-oriented attitude. This role directly contributes to guest satisfaction and operational excellence within the team. **Responsibilities** * Greet guests professionally, warmly, and with a positive attitude; * Conduct check-in and check-out procedures efficiently, adhering to hotel standards; * Provide information on hotel services, facilities, and local attractions; * Manage room reservations and coordinate with other departments to ensure room availability and preparation; * Answer telephone calls, messages, and guest requests promptly and accurately; * Ensure accurate billing, posting of charges, and cash handling in accordance with established procedures; * Record and resolve guest complaints or escalate them to the appropriate supervisor; * Maintain the reception area organized, clean, and presentable; * Support night shifts or other schedules as required; * Promote hotel services and identify appropriate upselling opportunities. **Qualifications** * Minimum of 1 year of experience in Front Office or Customer Service roles (preferably in hospitality); * Preferably completed secondary education (12th grade) or technical/professional training in Hospitality, Tourism, or Customer Service; * Fluency in Portuguese and English (additional languages are an asset); * Familiarity with PMS systems (e.g., Opera, Protel, or similar); * Strong communication and interpersonal skills; * Organized, responsible, and detail-oriented profile; * Availability to work rotating shifts, weekends, and holidays; * Strong customer orientation with a friendly and proactive attitude. **What We Offer** * Permanent full-time employment contract (40 hours per week); * Competitive salary package, commensurate with experience and performance; * Health insurance; * Additional vacation days based on attendance; * Attractive accommodation and Food & Beverage discounts across the global YOTEL network; * Ongoing training and opportunities for professional development; * Internal motivational, training, and celebratory events; * A dynamic, collaborative, and supportive team environment. If this profile matches yours, we look forward to receiving your CV! Employment Type: Full-Time Benefits: * Meal card/voucher * Health insurance
João Santos
Indeed · HR
João Santos
Indeed · HR
