Summary: iCliGo is seeking a Junior Operations Support Specialist to align business strategy with internal teams, focusing on process improvement and technology solutions. Highlights: 1. Support operations manager on aligning business strategy with internal teams. 2. Key link between technical teams, business areas, and stakeholders. 3. Focus on process improvement, documentation, and operational efficiency. **About iCliGo** iCliGo is an innovative platform connecting travellers with independent and highly qualified travel consultants. Founded in 2014, our Portuguese multinational has grown into a technology\-driven company, committed to delivering seamless travel experiences while embracing a culture of collaboration, innovation, and continuous improvement. **About the Role** We are looking for a Junior Operations Support Specialist to support Operations manager on aligning business strategy with internal teams. This role has a strong strategic component, acting as a key link between technical teams, business areas, and stakeholders, promoting effective communication and ensuring the successful delivery of high\-value technology solutions. **Key Responsibilities** * Assist in the creation, documentation, and continuous improvement of **processes and SOPs** * Ensure processes are **clearly documented, updated, and accessible** across teams * Support the rollout and adoption of new operational procedures * Support the tracking and reporting of **operational KPIs and SLAs** * Help maintain dashboards (e.g., ClickUp or BI tools) to monitor team performance * Identify deviations, inconsistencies, or performance gaps * Ensure teams are aligned with defined **processes, SLAs, and internal policies** * Support audits of operational workflows and data accuracy * Flag risks, inefficiencies, or non\-compliance with defined standards * Work with different departments to **clarify processes and resolve operational blockers** * Support the implementation of new tools, workflows, or automation initiatives * Assist in coordinating operational projects led by Corporate Operations **What We’re Looking For** * Degree in **Management, Industrial Engineering, Operations, Business, or similar** * 0–2 years of experience in **operations, consulting, project management, or analytics** * Strong analytical and problem\-solving skills * High attention to detail and structured thinking * Comfortable working with data (Excel / Google Sheets required) * Ability to document processes in a clear and structured way * Strong organizational and prioritization skills * Good communication skills and ability to work cross\-functionally **Benefits** * Competitive salary based on experience and expertise; * Annual performance\-based bonus; * AdvanceCare health insurance; * 24 days of annual leave (including your birthday off); * Access to the Udemy academy; * Hybrid working model; * Travel perks at net rates.
João Santos
Indeed · HR
João Santos
Indeed · HR
