Receptionist 2nd Shift

Description

Job Summary: We are seeking a 2nd Shift Receptionist to welcome guests, perform check-in/out procedures, manage billing, respond to communications, and ensure excellence in service at the PortoBay Teatro. Key Highlights: 1. Greet and welcome guests with courtesy and professionalism 2. Handle complaints and requests with empathy and a focus on resolution 3. Communicate effectively with other departments PORTO – PORTOBAY TEATRO We are looking for a 2nd Shift Receptionist (m/f) to join our team at the PortoBay Teatro Hotel, located in the heart of Porto. If you are passionate about the hospitality industry, this is your opportunity! Find out what we offer and the competencies we value. Our commitment: » Meal allowance or food subsidy, according to the recruiting hotel unit’s policy » Social pass » Health insurance » Monthly excellence bonus » 20% discount on accommodation and/or consumption at bars and restaurants across group hotels » Ongoing professional training » Christmas and Easter gift baskets » Employee of the Month and Employee of the Year awards » Summer Party and Christmas Parties (for employees and children) » Possibility of university or vocational education scholarships for children » Possibility of pension plan What we value: » Commitment to PortoBay » Willingness to learn and grow » Minimum 2 years’ experience in similar roles » Proficiency in Portuguese and English (spoken and written) » Additional languages are an asset » Knowledge of Host property management systems is valued » Sense of responsibility and organization » Strong communication and interpersonal skills » Proficiency in Office tools » Minimum education: 12th grade » Availability to work rotating shifts » Versatility and flexibility Your responsibilities: » Greet and welcome guests with courtesy, friendliness, and professionalism » Perform efficient and personalized check-in and check-out procedures » Issue and manage invoices, credit notes, and payment receipts » Accurately close the shift and perform cash reconciliation » Respond to emails and phone calls » Provide information about the hotel, internal services, and points of interest in Lisbon » Advise and assist guests with restaurant reservations, taxi bookings, tours, and activities » Handle complaints and requests with empathy and a focus on immediate resolution » Communicate effectively with other departments (Housekeeping, F&B, Reservations, Maintenance) » Support and ensure differentiated service for frequent and VIP guests » Maintain up-to-date records of incidents and shift handovers » Adhere to the quality and hospitality standards defined by the PortoBay Group Applications via updated CV sent to: ritanascimento@portobay.pt Type of position: Full-time Work location: On-site