Helpdesk / Technical Support Technician

Description

Job Summary: We are looking for a Helpdesk / Technical Support Technician to handle and triage user requests, provide first-line technical support, and offer on-site user assistance. Key Highlights: 1. Integration into a technology group focused on innovation and collaboration 2. Opportunity for technical development and continuous learning 3. Dynamic and collaborative work environment **iCreate Consulting \| Tech For a Better Future** We are a technology group with over 20 years of experience. Our focus is empowering our clients to tackle the most complex challenges through innovative solutions. Our mission is to deliver the best experience — both for our team and our clients — collaboratively building a better world through technology. **Helpdesk / Technical Support Technician** Responsibilities: − Handling and triaging user requests and incidents; − First-line technical support for workstations, standard applications, and collaborative tools; − Basic technical support for devices, printers, peripherals, mobility, and access; − Logging, routing, and tracking of tickets; − Ongoing operational support for internally managed support activities; − Escalating incidents to higher support levels when required; − Strengthening daily response capacity and functional redundancy in user support; − On-site, proximity-based user support. **Qualifications, Certifications, and Experience:** − Academic background in Computer Science, Information Technologies, or related fields; − Experience in **first-line technical support and proximity-based user assistance**; − Experience in **handling routine requests and incidents**; − Knowledge of productivity and collaboration tools; − Experience in **basic configuration of equipment, peripherals, and workstations**; − Familiarity with ticketing platforms and support processes; − Ability to appropriately escalate issues to higher support levels; − Strong communication skills with end users; − Quick response capability, teamwork spirit, and ability to coordinate with internal teams; − Availability for on-site support and operation in demanding environments. **What We Offer:** − Integration into a technology group strongly focused on innovation and collaboration; − Participation in projects with direct impact on user experience; − Opportunity for technical development and continuous learning; − Dynamic and collaborative work environment; − Health and well-being promotion policy (ClubIn) and corporate social responsibility initiatives; − Performance bonuses; − Comprehensive health insurance; − Exclusive access to activities organized by our Nautical Club; − Access to our Wine Club, featuring various initiatives and discounts; − Team-building events and activities; − Partnerships and discounts for health and wellness services, sports, retail, and dining. Employment Type: Full-Time, Temporary or Fixed-Term Employment Contract Contract Duration: 12 months Benefits: * Meal voucher/card * Health insurance Work Location: On-site