Summary: Join a high-impact claims operations team working at the intersection of customer experience, aviation, and cross-border dispute resolution. Highlights: 1. Opportunity to join a high-impact claims operations team 2. Collaborate with internal stakeholders and external partners 3. Help scale a mission-driven product that creates real outcomes At AirHelp, we’re building the world’s most trusted platform for air passenger rights. Every day, millions of travelers face delays, cancellations, and overbookings \- and we step in to turn frustration into fair compensation. This is your opportunity to join a high\-impact claims operations team working at the intersection of customer experience, aviation, and cross\-border dispute resolution. You’ll collaborate with internal stakeholders and external partners, take ownership of complex customer cases, and help scale a mission\-driven product that creates real outcomes for real people. **No legal degree required** \- what matters is your ownership mindset, curiosity, and ability to deliver results with precision. **Proposed salary:** 970 EUR gross/mth \+ performance bonus after 3 months. **What you will drive:** * Engage with airlines and partners to progress cases toward compensation outcomes. * Review and assess rejected or unresolved claims, identifying the best next steps for resolution. * Collect, validate, and structure required case documentation to ensure readiness for escalation when needed. * Prepare cases for handover to external partners when formal proceedings become necessary. * Work cross\-functionally to improve workflows, reduce cycle times, and increase successful case outcomes. * Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs. **Requirements** **What you’ll achieve in your first 12 months:** * Manage a high\-volume portfolio of customer claims, mainly within standard (non\-legal) workflows. * Deliver strong accuracy and SLA performance. * Build effective collaboration with internal teams. * Develop a solid understanding of airline regulations and claim processes. * Gradually gain exposure to more complex or escalated (legal\-stage) cases. * Be recognized as a reliable, high\-impact team member. **What sets you apart:** * Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus) \- you will be working in Legal Support. * Strong attention to detail and ability to follow structured procedures. * Curiosity and eagerness to learn about aviation, law, and international regulations. * Comfort working in a fast\-paced, performance\-driven environment. * Proactive mindset with strong ownership and accountability. * Clear communication skills and fluency in English. **Benefits** **Perks and Benefits:** * Personal education, leisure travel subsidy. * Annual travel allowance. * Work from anywhere for up to 2 weeks/year. * Language classes. * Personalised progression plan. * Internal training programs and knowledge\-sharing events. * Unlimited, free use of AirHelp’s services. * Access to mindfulness and well\-being platform (Mindgram). * Team days and parties.
João Santos
Indeed · HR
João Santos
Indeed · HR
