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### **Description** **Responsible for the inbound and outbound support processes and data management for the Repair Center in Torres Vedras.** **This role will also work closely with various country\-specific service organizations to ensure full transparency in spare parts repair processes and service quality, following the OTIF order guide.** ### **Key Responsibilities** * **Customer support service** and monitoring of key repair data for each client, management of repair RMAs, and control of delivery deadlines. * **Provision of reports** to highlight demand forecasts, delays, and the production plan. * **Communication with internal and external clients** regarding shipment status and providing regular feedback on their backlog. * **Providing preliminary repair estimates** when necessary. * **Reviewing and applying invoicing** in accordance with the rules and agreements established by the client. * **Working closely with the logistics department** on goods receipt and return processes for clients. * **Collaborating on the new Analysis and Implementation Project** to improve the quality of logistics and control processes. * **Implementing professional quality measures** based on the activities of the Madrid Repair Center and other external repair centers, working closely with the logistics team to introduce supply chain systems. * **Maintaining, correcting, and improving all data** in the JDE system. * **Periodic inventory control** of items 10031 and 10036, and support for the annual physical inventory. * **Preparation of monthly repair reports** for clients, warranties, and Glory Japan. * **Assisting in KPI analysis** within a continuous improvement framework. ### **Skills, Knowledge \& Expertise** **Education Level:** * General foundational education (ESO, vocational training, intermediate or advanced modules in administration, IT systems, or related fields) * High proficiency in Windows and Microsoft Office * Intermediate level of English, both spoken and written **Experience:** * Experience in demand control, planning, and procurement * Logistics experience in goods reception, warehousing management ### **About GLORY** **Global Leaders in Customer Experience Automation** With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. **Why Join Us** Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading\-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well\-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one\-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. **Glory Values** The Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. * Customer Delight. We put our customers first. * Integrity. We do the right thing, always. * Innovation. We embrace new challenges and share the future. * Speed. We move fast, that’s how we stay ahead. * Diversity \& Respect. We value the strength in our differences. * Teamwork. We succeed together.
