Job Summary: We are seeking a sales associate for our Caldas da Rainha store, focused on proactive customer service, consultative selling, and customer loyalty, with responsibility for product and stock management. Key Highlights: 1. Personalized and proactive customer service focused on customer loyalty 2. Consultative sales approach and in-depth product knowledge 3. Integration into a multinational company with a Human First culture #### **Store: Caldas da Rainha** #### **Your Day\-to\-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, building the foundation for a trusting relationship that ensures customer loyalty; * Take ownership of solution-based selling to customers, anticipating and accurately identifying the needs of resident customers, and supporting them in selecting the optimal solution (product \+ complementary items \+ service) to fulfill their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to resident customers; * Ensure your assigned linear space is Clean, Well\-Signposted, and Safe, maintaining an attractive product presentation on shelves/podiums, as well as all didactic materials and informative signage (labels and pricing); * Contribute to maintaining high stock quality in your department by implementing necessary action plans to address AVS (aged, damaged, or obsolete stock), non\-live items, excess stock, and visual stockouts, ensuring effective communication with the Store Logistics team; * Proactively conduct self\-audits of the aisle(s) under your responsibility, promoting cleanliness of displays, linear spaces, aisles, and advisory points; * Support complaint handling, SPV (Sales Performance Verification) processes, and returns. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade / Technical Professional Course; * 1 to 2 years of experience as a sales associate; * Passion for technical products and their application; * Solid user\-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business orientation, and results\-driven mindset; * Initiative, critical thinking, and entrepreneurial spirit; * Genuine interest in customers and their needs. #### **What We Offer** * Opportunity to join a multinational company offering competitive salary and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training program for seamless integration into the company and your role; * Well\-being policies, including up to 30 annual vacation days; * Employee referral program with incentives for each recommended candidate successfully integrated into the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we provide a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human First culture, where every employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
