Mid-Level CRM/CLM Application Support Engineer

Description

Summary: This role involves ensuring operational stability and continuous improvement of CRM/CLM systems in financial services, providing Level 2 production support and collaborating on critical business processes. Highlights: 1. Ensure operational stability and continuous improvement of CRM/CLM systems 2. Provide Level 2 production support for CRM/CLM applications 3. Collaborate with Business, Project, and support teams for smooth operations **Ignite the future of customer relationship management — power seamless support and innovation in CRM/CLM platforms!** Lisbon\-based opportunity with hybrid work model. As a **Mid\-Level CRM/CLM Application Support Engineer**, you will be working for our client, a leading player in the financial services industry. You will help ensure operational stability and continuous improvement of the CRM/CLM systems that drive critical business processes across an international environment, fostering innovation and resilience. **Your main responsibilities:** * Provide Level 2 production support for CRM/CLM applications and related components. * Perform daily operational checks, monitor processes, and follow up on data and business workflows. * Analyze and resolve incidents impacting WDX services, coordinating escalation when necessary. * Execute deployments, configuration updates, and release activities in collaboration with development and infrastructure teams. * Conduct root cause analysis (RCA) for recurring issues and contribute to problem management. * Maintain and improve operational documentation, such as runbooks and SOPs, and propose enhancements to monitoring and operational procedures. * Collaborate closely with Business teams, Project teams, and other support units to ensure smooth daily operations, service stability, and continuous improvements. **You're ideal for this role if you have:** * 2 to 5 years of experience in application or production support roles. * Solid experience in application support / RUN / MCO in a critical production environment. * Good understanding of CRM/CLM workflows, processes, and business logic. * Programming skills in .NET/C\# with MS SQL Server; knowledge of Dynamics365 is a plus. * Experience with web applications, APIs, relational databases, and monitoring tools. * Familiarity with ITIL processes (Incident, Problem, Change). * Basic scripting skills (PowerShell, Shell, Python is a plus). **It is a strong plus if you have:** * Knowledge of WDX administration or configuration. * Experience working in international teams. * Understanding of CI/CD principles and DevOps practices. * Familiarity with monitoring tools like Dynatrace, Splunk, or SolarWinds. **Language Required for the role:** * Excellent command of English (Communicative level) **Eligibility for the role:** * Only candidates with an existing legal right to work in the European Union will be considered for this role. **\#MAKEYourCareerBETTER** Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data. \ Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/512860/mid\-level\-crm\-clm\-application\-support\-engineer