Customer Success Manager

Description

Summary: BRAINR is seeking a Customer Success Manager to lead software implementation at food factories, ensuring smooth onboarding and building long-term client relationships. Highlights: 1. Lead software implementation for AI-powered cloud MES in food factories 2. Thrive at the intersection of technology, operations, and people 3. Collaborate with internal teams and factory teams to solve complex problems **Description:** ---------------- **Hey, we’re BRAINR.** At BRAINR, we’re reshaping how food factories operate. We’ve built a next\-generation, AI\-powered cloud MES (Manufacturing Execution System), and we’re growing fast. Our platform helps food manufacturers manage everything from raw material reception to production planning, warehouse operations, and dispatch, with custom quality control and full traceability. BRAINR connects people, machines, and sensors so that critical decisions can be made in real time — smarter, faster, and with greater impact. **The challenge** We're looking for a **Customer Success Manager** to lead the implementation of our software at food factories, ensure smooth onboarding for new users, and build long\-term relationships with our clients. This is a hands\-on role where you’ll be working closely with both our internal teams and factory teams. You’ll need to understand complex manufacturing processes, translate them into software workflows, and ensure every implementation delivers real value from day one. **What you'll be doing** You’ll be the face of BRAINR for new clients, by: * Partner with the Sales team to understand client needs and deliver tailored, technical product demos that show how BRAINR solves real operational challenges. \- Lead the end\-to\-end implementation of our MES platform \- define plans, coordinate teams, track timelines, and ensure go\-lives run smoothly. * Deliver onboarding sessions and user training adapted to different factory roles, with clear documentation and hands\-on support. * Build trust and be the main point of contact during and after rollout. Proactively identify areas for improvement and expansion. * Work closely with Product, Engineering, and Support to share client feedback, troubleshoot issues, and shape future improvements. **Requirements:** ----------------- **What we’re looking for:** You’re someone who thrives at the intersection of technology, operations, and people. You love working directly with clients, solving complex problems, and seeing your work make an impact on the factory floor. You’ll be a great fit if you bring: * 3\+ years of experience in software implementation, customer success, or technical consulting * Strong communication skills and the ability to explain technical topics to both factory workers and C\-level stakeholders \- Solid understanding of manufacturing operations \- experience in the food industry is a big plus * Experience managing multiple projects in a fast\-paced, customer\-facing role * Hands\-on experience with product demos or pre\-sales activities * A problem\-solving mindset and a customer\-first attitude * Bachelor’s degree in Engineering, Industrial Management, IT, or similar * Willingness to travel * Fluency in English (written and spoken); **What we offer** Beyond a brilliant team and a culture of collaboration and learning, here’s what you can expect: Enjoy 2 extra days of paid time off per year Savings with corporate discounts through partnerships and special offers Learning and development program Work with the latest tools and tech, including AI\-powered platforms Two or more team\-building activities per year Flexible working hours ️ Access to an on\-site gym facility Free daily lunch at our office restaurant **Where we work** We work on\-site, from our headquarters in Leiria. We believe in the power of being close to the product, the team, and the industry we serve. **Our hiring process** We aim to keep things simple and transparent: 1\. Application review 2\. Intro call with our People team (30 min) 3\. Assessment 4\. Interview with our Customer team 5\. Final chat with leadership