Coffee Specialist

Description

Job Summary: We are seeking Coffee Specialists to act as Nespresso brand ambassadors, welcoming, advising, and guiding customers on products and campaigns to achieve sales targets. Key Highlights: 1. Act as the Nespresso brand ambassador in the boutique 2. Advise and guide customers on products and campaigns 3. Maximize sales of all Nespresso products * REIMAGINE WHAT COFFEE CAN BE… At Nespresso, we believe we can elevate the world of coffee to generate a positive impact and become a force for good that shapes lives for the better. By caring for one another, our farmers, suppliers, and the communities with which we work, we can ensure every customer enjoys the best possible experience. We work with the purpose of building diverse and passionate teams. We believe this makes us even more creative and innovative in delivering unique coffee experiences while positively impacting people and our planet. We actively cultivate diversity, inclusion, and a sense of belonging in the workplace. We celebrate individuality and believe authenticity and uniqueness help us grow and thrive together. Thus, we live by four behaviors \- We Inspire, We Care, We Act, and We iNovate. Each reflects who we are and how we interact with one another and with the world around us. Position Summary: Location: Viseu Company: Nestlé Nespresso SA Schedule: Part\-Time Contract Type: Fixed\-Term Contract We are looking for Coffee Specialists to join our Boutique. As a Coffee Specialist, your primary mission will be: To act as a Nespresso brand ambassador in the boutique; * Welcome, advise, and guide our Customers on our campaigns and products, in line with Nespresso quality standards; * Achieve sales targets through attentive customer service and follow\-up. A day in the life of… Welcome customers and identify their needs; Advise customers and potential customers on Nespresso products and services; Introduce customers to the art of coffee tasting and stimulate their curiosity about our full range of products; Conduct an initial assessment of machine faults reported by customers and guide them as effectively as possible to Technical Assistance; Maximize sales of all Nespresso products available in the Boutique (coffee, machines, and accessories); Contribute to maintaining the Boutique’s appearance in accordance with company policy (well\-organized, correct equipment, appropriate presentation); Restock capsules, machines, and accessories on a daily basis. What will make you successful Secondary education qualifications (minimum); 1\-2 years of professional experience in direct customer service and sales of products and services (preferred); Specialized training in customer relations and sales (preferred); Conversational English proficiency (preferred). Why Nespresso? Committed to sustainability and certified as a B\-Corp; We are a company that promotes inclusion, growth, and innovation; Attractive salary \+ quarterly bonus; Attractive benefits package; Onboarding with all tools for your success; On\-the\-job training based on development needs and career aspirations; REIMAGINE WHAT YOU CAN BECOME. LET´S GROW TOGETHER!