Job Summary: We are seeking a proactive, customer-oriented sales associate focused on selling solutions and ensuring customer loyalty, while maintaining stock organization and quality. Key Highlights: 1. Proactive and personalized customer service 2. Passion for customers, their needs, and technical products 3. Integration into a multinational company with a Human First culture #### **Store: Coimbra** #### **Your Day-to-Day Responsibilities** * Deliver proactive, personalized, and mobile customer service, laying the foundation for building trust-based relationships that ensure Habitual Customer loyalty; * Take responsibility for solution-based selling to customers, accurately anticipating and identifying the needs of Habitual Customers, and supporting them in selecting the best solution (product + complementary items + service) to meet their requirements; * Possess in-depth knowledge of the product range within your department and its complementary offerings, conveying confidence and professionalism to Habitual Customers; * Ensure your department’s linear space is Clean, Well-Defined, and Safe—maintaining an attractive presentation of products on shelves/podiums, as well as all educational materials and informative departmental signage (labels and pricing); * Contribute to high-quality stock management in your department by implementing necessary action plans to address AVS (Abnormal Stock Variance), non-living items, excess stock, and visual stock-outs, ensuring effective communication flow with the Store Logistics team; * Proactively conduct self-audits of the aisle(s) under your responsibility, promoting cleanliness of displays, linear spaces, aisles, and advisory points; * Support complaint management, SPV (Special Price Validation) processes, and returns. #### **Who We Are Looking For** * Educational qualifications equivalent to 12th grade or a Professional Technical Course; * 1–2 years of experience as a sales associate; * Solid user-level computer skills; * Strong interpersonal and teamwork abilities; * Excellent communication skills, strong business and results orientation; * Initiative, critical thinking, and entrepreneurial mindset; * Passion for customers and their needs; * Interest in technical products and their applications; #### **What We Offer** * Opportunity to join a multinational company offering competitive salaries and variable compensation aligned with your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for onboarding into the company and your role; * Well-being policies, including up to 30 annual leave days; * Employee referral program with incentives for each recommended candidate who joins the team; * Flexible work policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the heart of every decision and live by a Human First culture, where each employee is a leader with opportunities to grow.
João Santos
Indeed · HR
João Santos
Indeed · HR
