Bartender - HRC Lisbon

Description

Job Summary: A Hard Rock Café bartender is a tour guide, communicator, and entertainer who delivers a positive customer experience before guests reach their tables. Key Highlights: 1. Provide a positive customer experience. 2. Create memorable experiences and "Raving Fans". 3. A dynamic environment focused on organization and attention to detail. Our team members are the key to our company’s success, and their health and well\-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work\-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits **Job Description:** **The bar is the mandatory first stop... The first service area before customers reach their tables. It is essential that the bartender provides customers with a positive experience before they leave the bar area. As a Hard Rock Café bartender, the candidate will assume the roles of tour guide, communicator, entertainer, decision-maker, memorabilia expert, and music enthusiast.** ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Core Bartender Responsibilities Include:** ----------------------------------------- * **Prepare beverages according to recipes** --------------------------------------- * **Demonstrate responsibility when serving alcoholic beverages** ------------------------------------------------------------ * **Serve food** ----------------- * **Handle cash and other forms of payment** --------------------------------------------------------- * **Execute efficient sales transactions – using a point\-of\-sale (POS) system** --------------------------------------------------------------------------------------- * **Maintain appropriate cash drawer balances** ------------------------------------------ * **Direct customers to specific restaurant areas and restrooms** ------------------------------------------------------------------------------------ * **Demonstrate thorough knowledge of Hard Rock products** ------------------------------------------------------------------- * **Perform suggestive selling – using sales techniques** ----------------------------------------------------------- * **Keep the bar area clean and organized** ------------------------------------------- * **Maintain proper stock levels – through ***pull*** and inventory management** ------------------------------------------------------------------------------------------------- * **Restock beverages, beer, wine, and glasses during the shift** ------------------------------------------------------------ * **Label, date, cover, and refrigerate items prepared for the bar** -------------------------------------------------------------------------- * **Ensure sinks, equipment, utensils, and glasses are properly sanitized** ----------------------------------------------------------------------------------------------------- * **Perform opening, closing, and other shift duties – prepare and clean the bar, wash glasses, polish the bar top, sweep the floor, etc.** --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- * **Respond to inquiries – assertively and courteously** -------------------------------------------------------- * **Create memorable experiences** --------------------------------- * **Entertain customers and create another brand fan – "Raving Fans"** --------------------------------------------------------------------- **Job Requirements Include:** ----------------------------------- * **Follow all food safety and hygiene procedures** ------------------------------------------------------------------ * **Adhere to all general workplace safety and hygiene standards** -------------------------------------------------------------------------------- * **Perform tasks requiring bending and stooping** ------------------------------------------------------- * **Lift and carry items in the beverage storage area** -------------------------------------------------------------------- * **Stand for extended periods (more than 8 hours)** ----------------------------------------------------------------------- * **Maintain a well-groomed appearance** -------------------------------- * **Follow all uniform policy guidelines** ------------------------------------------------------- * **Adhere to all general workplace safety and hygiene standards** -------------------------------------------------------------------------------- * **Practice recycling whenever possible** -------------------------------------------- * **Remain calm in a fast-paced environment** ------------------------------------------ * **Demonstrate a high level of organization, attention to detail, and sense of urgency** ------------------------------------------------------------------------------------- * **Display a positive and friendly attitude toward customers** ----------------------------------------------------------------- * **Embody the Hard Rock Café’s Five Core Values/Mottos and Mission** ---------------------------------------------------------------------