Hotel Reception Manager

Description

Job Summary: We are seeking an experienced and dynamic professional to lead the reception team, ensuring excellent service and a memorable guest experience through daily operations management. Key Highlights: 1. Lead and coordinate the reception team 2. Ensure excellent service and a memorable guest experience 3. Manage reservations, check-ins, check-outs, and daily operations We are looking for a dynamic and experienced professional to lead the reception team and ensure excellent service for our guests. Key Responsibilities: • Coordinate and lead the reception team; • Ensure excellent service and a memorable guest experience; • Manage reservations, check-ins, check-outs, and all daily front desk operations; • Resolve issues, requests, and complaints professionally and efficiently; • Participate in front desk financial management, including billing, cash reconciliation, and night audit; • Ensure compliance with internal procedures. Requirements: • Experience in leadership roles; • Familiarity with the New Hotel system, including reservation management and front office operations; • Strong communication, organizational, and team leadership skills; • Strong customer orientation and problem-solving ability; • Proficiency in Portuguese and English; • Sense of responsibility, proactivity, and attention to detail. We Offer: • Integration into a dynamic team; • A challenging work environment.