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FRONT OFFICE MANAGER (M/F)

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelNo degree limit

Description

Job Summary: The Front Office Manager leads the Front Office team to deliver warm, refined, and anticipatory service, ensuring a seamless guest experience from arrival to departure. Key Highlights: 1. Lead the Reception team to deliver refined and anticipatory service. 2. Manage daily operations of the Reception, Concierge, and Operators. 3. Resolve guest concerns with professionalism and discretion. **About the Role** The Front Office Manager leads the Front Office team in delivering warm, refined, and anticipatory service from arrival to departure. **Key Responsibilities** * Manage daily Front Office operations (Reception, Concierge, Operators). * Ensure a seamless guest arrival and departure experience. * Maintain strong coordination with Guest Relations and Housekeeping. * Monitor service performance, coaching staff to achieve excellence. * Resolve guest concerns with professionalism and discretion. **Profile** * Experience in luxury hospitality required. * Strong supervisory and communication skills. * Passion for guest engagement and team leadership. Employment Type: Full-time Work Location: On-site

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Posted by

João Santos

Indeed · HR

Location

João Santos

Indeed · HR

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