Description
Job Summary:
The Front Office Manager leads the Front Office team to deliver warm, refined, and anticipatory service, ensuring a seamless guest experience from arrival to departure.
Key Highlights:
1. Lead the Reception team to deliver refined and anticipatory service.
2. Manage daily operations of the Reception, Concierge, and Operators.
3. Resolve guest concerns with professionalism and discretion.
**About the Role**
The Front Office Manager leads the Front Office team in delivering warm, refined, and anticipatory service from arrival to departure.
**Key Responsibilities**
* Manage daily Front Office operations (Reception, Concierge, Operators).
* Ensure a seamless guest arrival and departure experience.
* Maintain strong coordination with Guest Relations and Housekeeping.
* Monitor service performance, coaching staff to achieve excellence.
* Resolve guest concerns with professionalism and discretion.
**Profile**
* Experience in luxury hospitality required.
* Strong supervisory and communication skills.
* Passion for guest engagement and team leadership.
Employment Type: Full-time
Work Location: On-site