Junior IT Support Analyst

Description

Summary: This role offers intensive training within an Academy to prepare you for IT projects, focusing on user support, network maintenance, and security, while sharpening both technical and soft skills. Highlights: 1. Intensive training through an Academy with theoretical and lab-based learning 2. Opportunity to sharpen technical abilities and refine soft skills 3. Involvement in diverse IT responsibilities from user support to scripting **Crossjoin Solutions**, founded in 2009, is a Portuguese IT company **serving over 30 clients** across Europe, Latin America, and North America. Through our services, we support tens of millions of consumers in numerous countries worldwide.. We provide consulting services across a broad range of sectors reliant on information systems, including banking, insurance, healthcare, automotive, finance, and telecommunications. Our expertise covers end\-to\-end performance optimization, enterprise testing, major incident troubleshooting and resolution, full\-stack architecture advisory, continuous integration, deployment acceleration, and infrastructure managed services. **You will be integrated in our Academy!** At this Academy, you will be challenged with intensive training, both theoretical and in realistic labs, so you can be ready for **Crossjoin's** projects. Here, you’ll not only sharpen your technical abilities but also refine your soft skills, preparing you to face real\-world challenges. **Responsabilities:** * **User Support:** Provide first\-level technical support for hardware, software, and network issues reported by colleagues. * **Onboarding \& Offboarding:** Set up user accounts, configure and deploy hardware/software for new employees, deactivate accounts, and collect equipment for departures. * **Basic Network \& Server Maintenance:** Assist senior IT staff in monitoring network performance, checking logs, and supporting evolving infrastructure needs. * **Documentation \& Internal Guides:** Create and update guides and documentation for resolving frequent IT issues. * **Security \& Incident Support:** Act as the first responder to security or suspicious activity reports; facilitate information gathering and escalation. * **Scripting \& Automation:** Maintain and write basic automation scripts (e.g., with Python) for repetitive tasks. * **Internal Tool Support:** Troubleshoot user\-reported issues, apply minor updates, and ensure smooth operation of internally developed tools. **Requirements:** * Bachelor's degree in Computer Science * Minimum 1 year of proven experience in an IT field * Hands\-on experience with first\-line technical support * Involvement in projects related to system administration, networking, or IT security * Resilience in problem\-solving and pressure situations * Autonomy and responsibility * Strong organizational and time management skills * Effective communication skills **Technical Skills (required or willingness to learn)** * Operating systems: Windows, Linux, MacOS * Networking: Basic understanding (TCP/IP, VLANs, firewalls, switches, WiFi) * Virtualization concepts * Containerization: Docker, Kubernetes (fundamentals) * Databases: Postgres, MySQL * Security fundamentals: VPN, firewall, SIEM, monitoring **Nice to Have** * Programming: Python, Terraform, Docker, Kubernetes, Node.js (TypeScript) * Google Cloud Platform (GCP) exposure (VertexAI, Cloud SQL, etc.) **We offer:** * Health Insurance extensible to the family; * Crosser Assistance Program (Psychology, Psychosocial, Financial, Legal and Nutrition consultations); * A well\-structured Individual Development Plan (IDP); * Career Plan transversal to the entire company; * Monthly gym subscription; * Team\-building events. With the submission of your application you authorise the treatment and storage of your personal data within Crossjoin Solutions, Lda database for this recruitment process and/or other future opportunities.