Technical Support Technician - Lisbon

Description

Job Summary: BauWatch's first Technical Support Technician in Portugal, based in Lisbon, will play a pivotal role in implementing and developing operations, delivering technical support and ensuring service excellence. Key Highlights: 1. Unique opportunity to join the founding team in Portugal 2. Challenging and autonomous role with a high degree of responsibility 3. Excellent opportunities for professional development and career progression **Join BauWatch as We Launch Our Operations in Portugal!** **Who We Are** BauWatch is Europe's leading provider of temporary security solutions, having completed over **44,000 projects** across **11 countries**, with annual growth exceeding **30%**. Our vision is simple: **"Zero incidents, faster project delivery, enabled by connected intelligence on-site that protects from conception through to completion."** We integrate smart surveillance towers, advanced sensors, access control solutions, edge devices, fleet management, and 24/7 remote monitoring into a single connected ecosystem. Construction sites rank among the most demanding and high-risk work environments—and we are transforming the industry through technology, identifying safety and security risks before they become incidents. Backed by one of Europe's leading private equity investors and with successful operations across the continent, BauWatch is now launching its activities in Portugal. This is a unique opportunity to become part of BauWatch’s founding team in Portugal. This is not merely about joining an established organization—you will play a fundamental role in building our local presence, driving our commercial success, and directly contributing to BauWatch’s growth in Portugal. **The Role** As BauWatch’s **first Technical Support Technician in Portugal**, based in **Lisbon**, you will play a pivotal role in implementing and developing BauWatch’s operations in the Portuguese market. Working closely with the Managing Director, the Commercial Team in Portugal, and the Operations Team in Spain, you will be responsible for installing, maintaining, and troubleshooting our intelligent security solutions for clients nationwide. As one of the company’s first employees in Portugal, you will help define our operational standards while simultaneously providing technical support to the Commercial Team and ensuring all projects are delivered to the highest quality standards. You will also serve as the primary operational liaison between Portugal and our Operations Team in Spain, ensuring effective coordination of installations, maintenance activities, logistics, technical support, and best operational practices. Your contribution will be essential in delivering an exceptional customer experience and supporting BauWatch’s sustainable growth in Portugal. **Key Responsibilities** * Install, commission, and configure BauWatch’s temporary security solutions—including video surveillance (CCTV) towers, access control systems, and connected devices—at client sites across the national territory. * Diagnose, analyze, and resolve technical faults and issues both remotely and on-site, minimizing downtime and ensuring excellent customer service. * Perform preventive maintenance, inspections, repairs, and equipment testing in compliance with BauWatch standards and applicable safety legislation and regulations. * Conduct regular technical visits to clients to ensure all equipment remains fully operational throughout the rental period. * Support the successful handover of new projects from the Commercial Team to the Operations Team, ensuring all installations are carried out safely, efficiently, and to the highest quality standards. * Collaborate with colleagues in Portugal and Spain, sharing technical knowledge, solving complex problems, and ensuring consistent service standards across both countries. * Manage local stock, spare parts, tools, and materials—as well as the service vehicle inventory—ensuring availability of all resources required for planned and emergency interventions. * Maintain accurate records of installations, technical assistance reports, and technical documentation using BauWatch’s digital systems. * Identify opportunities to improve operational processes, equipment reliability, and customer satisfaction, actively contributing to the continuous development of operations in Portugal. * Identify opportunities to offer additional products or services during client visits and communicate them to the Commercial Team to support business growth. * Participate in technical training and continuously develop your knowledge of BauWatch’s products, technologies, and operational procedures. * Represent BauWatch professionally at client sites, consistently delivering an exceptional experience and acting as a brand ambassador. **Skills & Profile** * Technician with strong problem-solving skills who enjoys diagnosing faults and finding practical, effective solutions. * Practical, proactive, and autonomous profile, comfortable working independently in a dynamic environment. * Strong customer orientation, excellent communication skills, and a genuine commitment to delivering excellent service. * Organized and able to manage multiple priorities while maintaining high quality standards. * Adaptable, flexible, and comfortable working within a rapidly growing company where each day brings new challenges. * Strong safety awareness and a professional approach to working at client sites. **Qualifications & Experience** * Minimum of **3 years’ experience** as a Technical Support Technician, Field Technician, Installation Technician, or in a similar technical role. * Experience installing, maintaining, or repairing electrical/electronic equipment, CCTV systems, security solutions, or telecommunications equipment will be highly valued. * Basic knowledge of electrical systems, IP networks, and connected devices. * Experience in construction sites or sectors such as security, equipment rental, telecommunications, events, or industrial services will be considered an asset. * Willingness to work outdoors and travel regularly across the national territory, including occasional overnight trips. * Good user-level computer skills, including Microsoft Office and mobile applications. * Valid driver’s license. * Fluency in Portuguese and professional proficiency in English. Spanish fluency will be valued to facilitate communication with teams in Spain. * Technical-vocational training in Electrical Engineering, Electronics, Telecommunications, or another relevant technical field will be considered an asset. **What We Offer** * Competitive remuneration package, including variable bonus and covered service expenses. * A unique opportunity to join BauWatch at the launch of its operations in Portugal and contribute to the company’s success from day one. * A challenging and autonomous role with a high degree of responsibility within a fast-growing international company. * Comprehensive onboarding and training program. * Excellent opportunities for professional development and career progression as our team continues to grow in Portugal. ***EU Pay Transparency Directive*** *At BauWatch, we are committed to transparency throughout the recruitment process. The salary range for this position will be shared with candidates prior to the first interview.* *Any job offer will be subject to satisfactory completion of pre-employment checks conducted by the company in accordance with applicable legislation, including obtaining two satisfactory professional references.* **Interested?** Apply today by submitting your CV along with a brief introduction and your salary expectations. If you have any questions regarding the role, please contact Raymond at **+34 636 761 859**.