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Job Summary: We are looking for a professional to provide in-store customer service, focused on personalized welcome, process management, and situation resolution, ensuring customer satisfaction. Key Highlights: 1. Personalized and relational customer welcome 2. CRM management and autonomous resolution of situations 3. Teamwork and focus on customer satisfaction #### **Store: Cascais** #### **Your Day-to-Day** * Ensure excellent customer welcome at any touchpoint; * Welcome customers at the Welcomer station in a personalized manner, adapting communication and service to each customer type, promoting more relational and less transactional service; * Identify customer needs, providing simple information about product availability and location, order status, store services or procedures; * Serve SPV customers, initiating repair processes and spare parts requests, while being familiar with procedures and the Saveo tool; * Manage the store's CRM, autonomously offering the appropriate solution for each customer situation and coordinating with relevant store departments when necessary; * Organize tasks considering peak customer traffic periods, always prioritizing customer service; * Independently and effectively manage customer waiting situations, handling conflicts with customers to ensure their complete satisfaction. #### **Who We Are Looking For** * Educational qualification equivalent to 12th grade; * Professional experience of 1 to 2 years; * Passion for customers and their needs; * Interpersonal skills and ability to work in a team; * Stress resistance; * Organizational ability and sense of responsibility; * Initiative and proactivity. #### **What We Offer** * Integration into a multinational company with competitive salary and variable compensation, adjusted to your experience and qualifications; * Benefits and partnerships with over 200 brands; * Initial training for integration into the company and role; * Well-being policies, including up to 30 annual leave days; * Employee referral program, with incentives for each recommended candidate who joins the team; * Flexible working policy; * Meal benefits, including soup, fresh fruit, bread, butter, cereals, milk, and yogurts; * 10% discount at Leroy Merlin stores; * Health insurance and life insurance; * 1 day of corporate volunteering. #### **About Us** Leroy Merlin is a market leader in DIY, construction, decoration, and gardening, with a strong presence in Portugal. Committed to innovation, sustainability, and customer experience, we offer a dynamic and collaborative work environment where we value diversity, creativity, and proactivity. We place people at the center of every decision and embrace a Human First culture, where every employee is a leader with the opportunity to grow.
