Client Support Agent

Description

Summary: This role involves monitoring, resolving support tickets, communicating with requesters, and developing product knowledge within a client support team. Highlights: 1. Resolve support tickets in a timely and professional manner 2. Develop and maintain comprehensive product knowledge 3. Be a team player with an agile mindset **Description du poste** Responsibilities: * Monitor, follow up on, and resolve support tickets in a timely manner * Communicate clearly and professionally with support requesters throughout the process * Handle and resolve tickets that do not require development or complex technical intervention * Develop, maintain, and document comprehensive knowledge of products * Leverage Dynatrace (or demonstrate willingness to quickly learn and adopt it) * Basic technical knowledge is a plus **Profil*** Client Support Agent Experience. * Documentation skills (clear, user friendly documentation), * Analytical mind, * Team player, * Agile mindset, * Understanding of content management platforms, * Communication skills (English mandatory) **À propos d'Inetum** Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2\.5 billion euros in 2023\. **Country** Portugal **Location** Lisbon **Contract Type** Open\-ended contract