Service Desk

Description

Job Summary: Milestone is seeking a Service Desk professional to join a client in the Telecommunications sector, responsible for resolving IT incidents and service requests. Key Highlights: 1. Integration into an experienced and ambitious team 2. Continuous training and career development opportunities 3. Innovative culture focused on technology **Service Desk** Milestone is looking for a colleague with Service Desk experience to join a client in the Telecommunications sector. **What We Value:** * Completed secondary education (12th grade) or higher; * Knowledge of Windows 7/10/11; * Strong expertise in supporting Windows and macOS operating systems; * Solid knowledge of hardware and peripherals; * Knowledge of HW (PCs and laptops); * Knowledge of HW \- Printers; * Knowledge of computer networks; * Proficiency with MS Office tools and ITSM tools (Jira, ServiceNow, EasyVista, among others); * Experience with network patching in server rooms; * Proactivity, resilience, quality focus, and attention to detail; * Capacity for innovation and continuous improvement; * Valid Portuguese driver's license; * Willingness to travel; * Ability to work autonomously, responsibly, and punctually; * Preference for ITIL knowledge or certification; * English conversation skills; * Residence in Greater Lisbon. **Your Mission:** * Resolve IT incidents and service requests either on-site or remotely, where applicable. * Update tickets with detailed descriptions of actions taken/verified. * Work autonomously in high-stress environments and sometimes without immediate support. **What You’ll Find:** * #1 Happiest Company in Portugal, according to the Happiness Works Portugal Study, 2025\. * People’s Choice Award, Wellbeing Awards 2025\. * A people-centric management strategy focused on employee wellbeing; * Integration into an experienced and ambitious team; * Continuous training and career development opportunities; * Competitive remuneration aligned with responsibilities; * Innovative culture focused on technology. If this resonates with you, please send your **CV** to **jobs.technology@milestone.pt**, referencing MLSTSD07220260327\. "Tomorrow is made of everything we are made of and we can't wait to take you there!" Type of position: Full\-time Work location: Hybrid remote work in Lisbon