Customer Service Operator M/F - Algés

Description

Job Summary: We are seeking a Customer Service Operator to handle telephone calls, assess situations, and resolve issues at Verisure, a leading company in security systems. Key Highlights: 1. Call Center and customer service experience 2. English language proficiency required 3. Availability for rotating shifts, including weekends **Verisure**, formerly Securitas Direct, is a multinational company **specialized in security systems** for homes and small businesses. We are market leaders with **5.8 million customers worldwide**, Consumer Choice Award winner for the 10th consecutive year, and Great Place To Work 2025. Securitas Direct has rebranded as Verisure in Portugal, as it has already done globally. This evolution **unifies our brand worldwide**, enabling us to remain **the first to protect.** We seek talents who, like us, champion equal opportunity, diversity, and inclusion, and who contribute daily to creating a positive, motivating, and trusting work environment — our focus is on People. At **Verisure**, we have job opportunities for everyone! In line with our growth and consolidation plan, we are seeking a **Customer Service Operator**. ### **Responsibilities:** * Handling incoming calls and applying associated procedures; * Assessing reported situations, resolving them or transferring as appropriate; * Receiving and resolving related information; * Handling technical calls after technical line closure. ### **Requirements:** * Minimum 1 year of experience as a Call Center Operator or Customer Service Representative; * **English language proficiency** (mandatory requirement); * Strong communication skills; * Goal-oriented mindset; * Problem-solving ability; * **Availability to work rotating 8-hour shifts** \* from 07:00 to 24:00, including weekends. ### **Offer:** * Inclusive work environment; * We value diversity; * Employment contract with a leading and growing market company; * Competitive salary conditions; * Training; * Birthday day off; * Health insurance; * Partnerships/Agreements with other companies. License No. 138C \- MAI